University Overview
The University of Pennsylvania, the largest private
employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently
ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide
opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to
scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named
Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The
University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With
its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to
call home for work and play.
Posted Job Title
House Manager
Job Profile Title
Temporary
Employee – Non-Exempt
Job Description Summary
Penn Live Arts (PLA) at the University of Pennsylvania is seeking an
enthusiastic customer service oriented part-time House Manager to join PLA’s Guest Services team.
House Managers perform a wide variety
of duties to help ensure that our Audiences, Patrons, Artists and Clients enjoy a safe, relaxed and pleasant experience during all
events.
In conjunction with the Event Lead on duty, our House Managers are responsible for the overall guest services operations on a
per-event basis. This includes, but is not limited to, overseeing the Usher staff, as well as Concessionaires, Merchandisers and Volunteers
when present, and providing said staff with event-related information, attending to Patrons and/or Client’s needs, anticipating potential
issues and resolving problems as they may arise. High level communication and exceptional customer service skills are pivotal to this
position.
Job Description
Essential Duties:
direction and guidance; lead pre-event FOH staff meeting to provide relevant information relating to the event(s)
potential guest seating problems in coordination with Box Office
arise
(i.e. requesting a performance start a few minutes late to accommodate late-arriving guests)
staff regarding merchandise sales and oversee merchandise reconciliation at end of event
throughout event in order to respond appropriately and in a timely way to any issue or emergency that may arise; in the event of an
emergency, together with the Penn Police and Event Lead on duty, determine action to be taken, up to and including evacuation
venue
performances
staff
guests have exited the venue and/or building and that all theatre doors are secured prior to signing out
mandated COVID protocols for Guest Services and audiences alike.
Event Lead on duty
Education and Experience:
A minimum of two years related experience in a supervisory role OR
equivalent combination of education, professional training or experience.
Must possess top notch customer service skills and the ability
to work with Audiences, Patrons, Artists and Clients in a gracious and respectful manner.
The ability to problem solve under pressure and
be able to clearly communicate instructions and needs.
Prior FOH experience a busy theatrical environment is preferred.
Work
Environment:
The House Manager(s) will routinely be exposed to large crowds in an indoor capacity. Visual environment will
include changes from high to low lighting levels frequently and quickly. Noise levels can range from high volume theatrical sound to very
quiet, whisper levels. House Manager(s) must anticipate and be sensitive to all lighting & sound scenarios. House Manager(s) will be
required to navigate all areas quickly, including stairs, slopes, elevators, hallways, and lobbies.
PLA events will primarily take place
at the Annenberg Center for the Performing Arts, but there will be off-site shifts, as well. House Managers may also oversee concurrent
events at the same venue.
Availability to work a varied schedule including daytime, evenings, weekends, holidays as performance and event
schedule requires. We encourage all applicants with a unique perspective to apply, including Students, Artists, Working Professionals,
Career Changers and so forth. We are committed to diversity in all areas both on stage and in Guest Services.
Ability to stand/walk for
long periods of time.
Job Location – City, State
Philadelphia, Pennsylvania
Department /
School
Penn Live Arts
Pay Range
$7.25 – $18.75 Hourly Rate
Salary offers are made based on the
candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment
with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also
considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer.
Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including
shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable
federal, state or local law.
Special Requirements
A background check may be required after a conditional job offer
is made. Consideration of the background check will be tailored to the requirements of the job.
University
Benefits
- Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life
insurance benefits to protect you and your family’s health and welfare. - Retirement: Penn offers generous retirement plans to
help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or
Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Please note that benefit eligibility is
determined/based on ACA guidelines.
Equal Employment Opportunity Statement
The University of Pennsylvania is an equal
opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed,
national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class
protected under applicable federal, state, or local law.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Annenberg-Center/House-Manager_J
R00099856
jeid-bb4b069ff9b56d46bce8cd2d4d8d6898
Source ⇲
Discover more from banzaijapan.jp
Subscribe to get the latest posts sent to your email.
