Information Systems Analyst (Technology Support Services)

Information Systems Analyst (Technology Support Services)

Riverside Community College District

Application Deadline. Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time:

Department: Technology Support Svs (R)
Position Type: Support Staff (Classified / Confidential)
College/Campus: District
Physical location of the position: Riverside
Employment Type: Full-Time
Position Length: 12-month
Salary Range: Grade Q
Salary Amount: $8,081 – $9,838
Salary Type: Monthly
Is this position categorically (grant) funded? No

Job Description
BASIC FUNCTION:

Provides technical and analytical support to District technology programs in diverse capacities ranging from responses to user-support problems, to technology system development, implementation, and administration: monitors systems to ensure performance and reliability standards are met; and performs specialized duties in support of an assigned technology program area.

SUPERVISION RECEIVED AND EXERCISE:

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS:

This classification is responsible for independently performing technical duties at an assigned department by supporting its multiple systems and associated hardware and software. Employees are required to have broad based knowledge of multiple technology areas and frequently use tact, discretion, independent judgment, and initiative in the performance of their work. Employees receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the department.
Education:Education and Experience:

A bachelor’s degree with coursework in information technology, computer science, or a closely related field and two (2) years of experience providing highly technical support to an information systems program; or an equivalent combination of education, training, and/or experience.

Experience:
Knowledge of:

1. Principles, methods, and techniques in the design and operation of information systems, computers,
and platforms.
2. Methods and techniques of diagnosing a wide range of hardware and software issues, including the use and application of multiple diagnostic tools.
3. Operational characteristics of a diverse range of hardware and software.
4. Multiple programming languages used in information technology.
5. Principles and practices of technology system security.
6. Principles and practices of network monitoring and administration.
7. Principles, practices, equipment, and protocols for the maintenance of networked equipment and associated security devices.
8. Basic principles and practices of database administration and management.
9. Server based operating systems and desktop software applications, including system standards and protocols.
10. Client-server processing requirements and constraints.
11. Principles and practices of MDM and MAM.
12. Project planning, prioritizing, and scheduling techniques.
13. Basic accounting, statistical, business, and office procedures commonly supported by system applications.

Ability to:

1. Provide technical support to a diverse range of technology systems, hardware, and software to business and academic users.
2. Analyze complex user problems, evaluate alternatives, and devise efficient, cost-effective, user-friendly solutions.
3. Communicate complex technology applications issues clearly to nontechnical parties, orally or in writing.
4. Prepare clear, concise, and accurate documentation, user guides, reports of work performed, and other written materials.
5. Manage and maintain a diverse range of physical and virtual servers and associated hardware and software.
6. Deploy and authenticate applications on devices.
7. Take measures to ensure the integrity of system data.
8. Implement database and/or system security measures.
9. Utilize appropriate diagnostic and testing equipment to detect and resolve hardware and software issues.
10. Test, diagnose, program, calibrate, and repair a wide variety of electronic systems and equipment.
11. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
12. Exercise independent judgment within general policy and procedural guidelines.
13. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
14. Communicate effectively in the course of performing work tasks.
15. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
16. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, disability, and ethnic backgrounds of students, staff, and the community.
17. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses and Certifications:

A valid driver’s license and proof of insurability may be required to drive a District or personal vehicle.

PHYSICAL DEMANDS:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification primarily works in an office and standing in and walking between areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard and to operate standard office equipment. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds, or heavier, with the use of proper equipment, including assistance from other staff.

The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employees work in indoor/outdoor areas with moderate noise level, controlled temperature conditions, and occasional exposure to hazardous physical substances. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

Duties and Responsibilities:
EXAMPLES OF TYPICAL JOB FUNCTIONS:

1. Provides technical and analytical support for assigned technology programs/systems in diverse capacities ranging from complex user support to technology system implementation and administration; responds to client service issues using multiple diagnostic techniques; independently resolves issues or confers with colleagues and management on resolution options.
2. Uses multiple devices to monitor systems evaluating reliability, conformance to performance metrics, and overall availability; provides status updates to clients and colleagues on technology problem resolution; implements, tests, and evaluates the effectiveness of solutions; assists in the development and implementation of technology related protocols, policies, procedures, and operating standards.
3. Installs software patches and upgrades for assigned computer systems; maintains security; writes and maintains system-level scripts; analyzes, configures, installs, tests, and debugs new and existing computer programs; and assists with administrative software applications and database support.
4. Designs and develops custom code and automated solutions utilizing various programming languages for the District’s computing environment; creates and implements maintenance automation scripts and utilities; deploys and enforces software policy restrictions to end point devices; analyzes, configures, installs, and calibrates desktop/server hardware, peripherals, operating systems, and
operational support tools.
5. Coordinates the disposition and resolution of incidents; troubleshoots and determines corrective action; provides recommendations to departments based upon research and analysis on existing and emerging technology, tools, and methodologies to enhance processes and/or workflow.
6. Coordinates information technology infrastructure implementation and update projects by working with team members, other departments, and vendors to ensure proper and effective use of technology resources, such as establishing the scope, objectives, timelines, resource requirements, documenting project progress, and project implementation.
7. Sets up, manages, maintains, and utilizes physical and virtual servers and services; installs server hardware and software; analyzes log files; installs patches; tunes performance; schedules backups; and initiates recovery processes as needed for department’s operational needs.
8. Maintains records of work and documentation, including installation procedures for server applications, client workstation configurations and connectivity, network electronics, network diagrams and Internet Protocol (IP) addressing documentation as needed for department’s operational needs.
9. Consults with faculty and staff for system needs, design, and operation; assists with vendor negotiation on the terms, conditions, and prices for hardware, software, and services and obtains quotes.
Duties and Responsibilities – Continued:10. Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies which would improve the department’s operational effectiveness or services to client departments.
11. Administers, maintains, and plans services for mobile device management (MDM) and mobile application management (MAM) on District devices, including mobile phones, tablets, and laptops.
12. Performs forensic data analysis on damaged or corrupt storage devices and coordinates with law enforcement and District authorities in legal investigations involving data security, data preservation, and access restriction.
13. Collaborates with management to develop requests for proposals/information and bids; assists in implementing information technology related projects to ensure project success.
14. Assists with coordinating and maintaining the inventory of computer hardware and software.
15. Supports user environment by answering emails, phone calls, submitting and completing work orders, and providing second level support for technology staff and technical support for all administrative systems.
16. May provide work direction to part-time hourly staff, short-term employees, and/or work study students.
17. Participates in District-provided in-service training programs.
18. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District’s commitment to equal employment opportunity.

In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:

Lorraine Jones, Ed.D., M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
[email protected]
951-222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only: Monday – Friday: 8:00am-5:00pm
Required Applicant Documents: Resume or Curriculum Vitae
Cover Letter
Other Document:
Optional Applicant Documents: Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript
Other Document:
Effective Employment Date:.
Application Deadline: Open Until Filled
Special Comments: IMPORTANT NOTICES:

• It is anticipated that interviews will occur sometime during the 3rd or 4th week of October.

Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.

**

• An electronic, RCCD on-line application must be completed to be considered. All portions of the application must be entirely filled out with all information qualifying an applicant for the position. Listing “see resume” or a similar statement is not acceptable. Only information on the official RCCD application (not resumes) will be considered to determine whether an applicant meets the minimum requirements for the position for which he/she is applying.
• All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.
• An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.
• Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.
• Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.
• Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.
• The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.
• The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Diversity and Human Resources at (951) 222-8595 for assistance.

Application Types Accepted: Classified/Management/Confidential Application

To apply, please visit: https://pa379.peopleadmin.com/applicants/Central?quickFind=62109

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