About Sacred Heart University
As one of the nation’s largest Catholic universities and among the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. Nearly 10,000 students attend the University’s nine colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Performing Arts; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; School of Computer Science & Engineering and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic universities as it was established to be led by the laity. This contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts and, at the same time, cultivates students to be forward thinkers who enact change-in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 391 Colleges: 2026 Edition and Best Business Schools: 2025 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio; a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu
View SHU’s Faculty Experts Here
To apply
Only applications submitted through the official Careers at SHU site will be accepted for employment consideration. If you are viewing this job advertisement through a different site, please visit Careers at SHU to submit a formal application.
Qualified candidates are invited to submit a complete application and resume via our online application system. A cover letter or statement of interest is also preferred for all staff positions.
Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.
Position Summary
Provide system administration, support, and systems analysis of assigned applications. Provide level 2 software application support for the university user community. Resource for level 1 for support and training to ensure timely resolution of tickets.
Principal Duties & Responsibilities
- Troubleshoot software related issues as level 2 for applications.
- Monitor, maintain, and coordinate minor upgrades for technology systems in assigned area of responsibility, which includes problem solving, and implementing system modifications.
- Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process.
- Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions.
- Brainstorm new ways to add more functionality to systems.
- Coordinate creation, updates, and retirement of interfaces for supported applications.
- Demonstrate thorough and friendly customer service to the university community.
- Communicate clearly and professionally, both verbally and in writing, to different audiences.
- May perform all or some of the responsibilities above and other related duties as assigned.
Knowledge, Skills, Abilities, & Other Attributes
- Bachelor’s Degree in a computer-related or business-related discipline required.
- Minimum 5 years of experience in system administration, level 2 application support, and troubleshooting.
- Experience with and understanding of the academic environment and familiarity with academic-related applications preferred.
- Experience with SQL is required.
- Experience with CRM/SLATE preferred.
- Excellent analytical and problem-solving skills.
- Exceptional verbal and written communication skills as well as strong interpersonal skills.
- Excellent organizational skills and attention to detail.
- Possess a strong work ethic and team player mentality.
- Ability to take initiative and be self-motivated as well as collaborate successfully with a team.
Unusual Working Conditions
- Working after hours, on weekends and holidays to complete assigned tasks is sometimes required.
This job posting provides an overview of the role’s general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.
Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live.
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