IS Technical Support Specialist II

Requisition Number: RE52005

Working Title
ServiceOne Analyst II

Department Name: 3L700:ITS Customer Spt & Student Enablement

Work Location: Lexington, KY

Grade Level: 43

Salary Range: $19.18-30.68/hour

Type of Position: Staff

Required Education: BS

Click here for more information about equivalencies
https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience: 1 yr

Required License/Registration/Certification

None.

Physical Requirements

Must be able to lift, push, pull, and carry up to 50 lbs; traverse long distances on foot, including stairs; and work in tight spaces, heights, or stressful situations. Required to sit at a workstation for extended periods, performing repetitive motions mouse/typing. Ability to travel on&off campus.

Shift

Variable (40hrs./wk) with rotating on-call responsibilities. Overtime and/or holidays if required.

Job Summary

ITS Customer Services is seeking a dedicated IS Technical Support Specialist II to provide exceptional customer service and technical assistance in a fast-paced environment. This role involves troubleshooting hardware, software, and network issues, supporting desktop systems, and collaborating with team members to ensure efficient and effective resolutions. The ideal candidate will have experience in IT, contact center environments, and customer service, with strong communication skills and the ability to manage challenging situations with professionalism. Join our team and play a key role in delivering top-tier IT support to our organization.

Skills / Knowledge / Abilities

Customer service, and intermediate computer skills.

Does this position have supervisory responsibilities?: No

Preferred Education/Experience

IT degree preferred. Certifications like Microsoft, CompTIA, or ISC2 are desirable. Experience in troubleshooting complex issues and collaborating in team environments is highly valued.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.