Grade 7: – £38,784 – £46,049 per annum
Open-Ended/Permanent – Full Time
Contracted
Hours per Week: 35
Closing Date
: 02-Oct-2025, 6:59:00 PM
Disclosure and Barring Service Requirement: Not
Applicable.
The University
At Durham University we are proud of our people. A globally outstanding centre
of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no
other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally
and personally.
Across the University we have a huge variety of roles and career opportunities, which together make us a large and
successful community, which is a key hub of activity within our region and nationally.
We would be thrilled if you would consider
joining our thriving University. Further information about the University can be found here.
Find out more about the benefits of working at the University and what it is like
to live and work in the Durham area on our Why Join Us? – Information
Page.
The Role and the Department
The Computing and Information Services (CIS) has an annual operational
budget in excess of £12m, multi-million pound programmes of change within year, and approximately 185 staff. The Senior Leadership Team
report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Operations; Information Systems,
and Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin
the day-to-day activities of the whole organisation. Details of the Digital Strategy and ongoing work can be found at https://www.durham.ac.uk/digitalstrategy
CIS is a
friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who work well in
teams. The department works in a hybrid capacity depending on the job role and individual personal requirements.
The department is
looking to appoint an ITAM Manager to join the Asset Management team.
The ITAM Manager will provide
oversight and delivery of the full lifecycle management of the university’s IT assets, with a joint focus on software licensing and the
oversight of IT hardware assets. This role requires a blend of technical, administrative, and strategic skills, including legal and
financial acumen. The IT Asset Manager will be a key point of contact for matters related to IT asset inventory, compliance, and
procurement. They will work closely with various university departments, including finance, procurement, and legal, to ensure the
university’s software and IT assets are managed efficiently, cost-effectively, and in full compliance with all regulations and licensing
agreements.
The base location for this role is Boldon House, our exciting new professional services hub. Boldon House is situated on
the outskirts of Durham near the Arnison Centre in Pity Me. Boldon House brings a number of professional services teams together in a
vibrant office environment which supports collaborative working and is designed to embrace hybrid working. To find out more, visit the
project webpage: Boldon House – Durham University
Further information about the role and the responsibilities is at the bottom of
this job description.
Working at Durham
– You’ll receive 30 days annual leave per year in
addition to 8 public holidays and 4 customary days per year – a total of 42 days per year. The University closes between Christmas and New
Year.
– We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University
Superannuation Scheme (USS).
– No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to
work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost-effective
and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand-new electric or hybrid vehicle with savings on tax and
National Insurance.
– We have a genuine commitment to developing our colleagues professionally and personally. There is a
comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the
University. All staff have dedicated annual time to concentrate on their personal development opportunities.
– We provide
wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a
24-7 Employee Assistance Programme.
– Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for
children aged 5-16.
– Our family-friendly policies, including maternity and adoption leave, are among the most generous in the higher
education sector (and likely above and beyond many employers).
– We offer all staff the opportunity to take part in volunteering
activities to make a difference in the local community.
– You can access exclusive discounts via our benefits portal including money
off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
– Various
salary sacrifice schemes are also available to help you take advantage of tax savings on benefits.
– If you are moving to Durham, you
may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and
schools. If you need a visa, we cover most visa costs and offer an interest-free loan scheme to pay for dependant visas.
Discover
more about our total rewards and benefits package here.
Durha
m University is committed to equality, diversity and inclusion
Our collective aim is to create an open and inclusive
environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in
which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of
everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment
where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our
colleagues are aligned to both our values and commitment to EDI.
We welcome and encourage applications from members of groups who
are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you
have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a
disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the
interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within
their role.
What you need to demonstrate when you apply/Person Specification
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience
you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job
description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.
Your application should cover the following criteria:
Essential
Criteria
Qualifications/Experience
1. Educated to degree level (or equivalent experience).
2.
IT asset management including – software asset management, hardware asset management, software procurement and software licencing aligned to
industry standards such as ISO/IEC 19770-1.
3. Experience of delivering, operating within guardrails and set processes, and
developing specialist software and hardware asset management services and maintaining accurate inventories.
4. Experience of
providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues based on an in-depth
understanding of software licensing and compliance.
Skills/Abilities/Knowledge
5. Excellent spoken
communication skills to drive value through negotiation with vendors and with various organisational stakeholders where assets are a
duplication within the overall estate.
6. Excellent written communication skills to be able to write reports such as cost, risk,
usage reports for vendor management conversations, and portfolio recommendations.
8. Strong financial acumen to support the setting of budgets and operating
within set financial limits.
9. Strong administrative skills with an ability to raise purchase orders for new assets and
renewals.
10. Strong digital competence across a range of digital devices and apps including IT Asset tracking Tools – e.g Snow,
Xensam, ServiceNow, or UniDesk.
11. An ability to develop effective working relationships, both internally and externally.
12. Committed to continuing professional development to maintain professional recognition.
13. Knowledge and experience of
health and safety issues
14. Knowledge and experience of ensuring compliance with regulatory and organisational policy and
guidelines.
Desirable Criteria
1. Achievement of recognised industry and professional standards supported by
relevant courses or certifications [e.g. ITIL Foundation, IAITAM CITAM – Certified Asset Manager, CHAMP Certified Hardware Asset
Professional, PITAM – Practical IT Asset Manager).
2. Experience of conducting audits and ensure compliance with ITAM
policies.
3. Ability to play a key role in the delivery of infrastructure projects.
4. Experience of implementing policies and
procedures, and supporting ITAM service improvements.
5. Experience of participating in internal or external networks to share and
discuss good practice and develop strong and productive working relationships.
How to Apply
To progress to
the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It
will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates
to provide evidence for all criteria.
While some criteria will be considered at the shortlisting stage, other criteria may be
considered later in the assessment process, such as questions at interview.
Submitting your application
We prefer to receive applications online. We will update you about your application at various points throughout the selection process,
via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of
our updates.
What you need to submit
– A CV: and
– A supporting statement or covering letter which
outlines how you meet all of the criteria within the Person Specification.
Contact details
For a chat
about the role or any further information please contact Andy Gerrard – Senior IT Asset Manager – [email protected]
Service Delivery/Development
– Show a
commitment to equality, diversity and inclusion, and the University’s values.
– Provide specialist advice and guidance relating to
your professional area of expertise in line with the University’s policies, regulations and values.
– Operate as a point of expertise
for colleagues and other stakeholders, helping to interpret and resolve complex software licencing model problems.
– Manage the delivery of software purchases and renewals across the University to a high standard.
– Provide
the best possible service by continually reviewing what is required from staff and others who you work with and contribute to ideas and
service improvements.
– Provide specialist knowledge and support when interpreting and analysing complex data and information
sources.
– Look for ways to improve processes, techniques and outputs/results across all areas of your work.
– Identify
any learning needs that should be met by the IT Asset Management Service and design activities and arrange any training.
– Ensure
safe working practices by monitoring and updating risk assessments and safety procedures.
Planning and
Organisation
– Schedule and monitor regular internal software usage and compliance audits across the University.
– Seek
feedback from staff, students and other key stakeholders so that the service is being planned and adapted to meet customer expectations and
future needs.
– Meet the development needs of your stakeholders by providing training when required.
– Manage budgets and
expenditure including buying (and returning) goods and services.
Communication/Liaison
– Use your
operational expertise to lead and participate in business meetings, working groups and sub-committees.
– Interact and collaborate with other specialists across the University to ensure the integrity and delivery
of consistent services including the use of modelling and analytical tools, methods and standards.
– Promote and encourage a
collaborative approach to problem solving and project delivery in order to motivate, mentor and coach less experienced project
staff.
– Create positive working relationships, including internal and external networks, using your networks to increase your
knowledge and skills and swap information with peers.
– Liaise with internal auditors and external vendor auditors where
required.
– Any other reasonable duties.
Please note that in submitting your application Durham University will be processing
your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham
University which provides information on the collation, storing and use of data.
When appointing to this role the
University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some
visas.
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