IT Client Support Specialist

Position Title: IT Client Support Specialist

Position Number: 021257

Salary Range: $50,000

Position Type: Unclassified Staff

Department: Academic Computing

Responsibility / Duty

Proactively and strategically monitor, assess, plan and maintain a comprehensive, operational campus-wide client computing infrastructure.

Percentage Of Time: 25

Responsibility / Duty

Maintain a state of operational readiness concerning business continuity capabilities in regards to client computing systems.

Percentage Of Time: 25

Responsibility / Duty

Ensure that Nicholls State University’s client computing infrastructure conforms to best practices and advances in the field.

Percentage Of Time: 25

Responsibility / Duty

Work collaboratively with IT Directors, the CIO, and outside consultants as appropriate in regards to the support of the campus client computing infrastructure.

Percentage Of Time: 15

Responsibility / Duty

Other duties as needed or required.

Percentage Of Time: 10

Minimum Experience Required

• Proven experience as computer technician or similar role- Excellent customer support skills and a service-oriented attitude
• Excellent broad knowledge and experience with information technology generally, and more specifically with client computing devices
• Ability to handle multiple priorities in a highly dynamic and fast paced environment
• Strong analytical, systems thinking, and problem-solving skills
• Excellent interpersonal, written, and oral communication skills and the ability to communicate effectively with both highly technical and non-technical audiences
• Working technical knowledge of desktop and mobile computing operating systems
• Experience supporting desktop and mobile computing devices of all types
• Ability to thoroughly document IT systems, processes and controls
• Possess professional attitude and strong work ethic
• Able to work independently or as part of a team

Minimum Education Required

Bachelor’s Degree in an IT-related field.

Preferred Experience

• Experience supporting Dell OptiPlex desktops, Dell Latitude notebooks, Microsoft Surface tablets, and various mobile client computing devices.
• Strong understanding of the higher education environment, including IT systems and business processes in academic and administrative functions.

Physical Demands

• Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or to any number of elements
• Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds, but rarely moving more than 25 to 70 pounds
• Must be available to occasionally provide system maintenance or end-user support outside of normal business hours

Employment Year: Fiscal Year

Employment Basis: Full-time

Closing Date: 03/06/2026

Quick Link for Postings: https://jobs.nicholls.edu/postings/9652