IT Help Desk Manager

Hastings College is looking for an IT Help Desk Manager to lead our campus support operations. In this role, you won’t just be managing tickets; you’ll be shaping the next generation of tech talent by leading our student technician team and ensuring our faculty, staff, and students have the tools they need to succeed.

As the bridge between IT and the campus community, you will oversee the daily pulse of technology on campus-from classroom tech to enterprise applications.

Our benefits package is not just great, it is outstanding! We believe in flexibility and work/life balance and begin with generous holidays, 3 weeks paid vacation, and ample paid sick time. Our tuition remission is perfect for life long learners as well as those who have direct family members that can benefit from the program!

Job Summary:

• Team Leadership: Recruit, train, and mentor a diverse team of student technicians. You’ll be responsible for fostering a professional, service-oriented culture that emphasizes both technical growth and exceptional customer service.
• Support Management: Oversee the IT ticketing system. You’ll ensure that requests are categorized, prioritized, and resolved efficiently while meeting our service level expectations.
• Technical Excellence: Provide support for Windows/macOS systems, Microsoft 365, Canvas LMS, and classroom technology.
• Asset Management: Maintain precise inventory records for hardware and software, managing everything from initial deployment to secure decommissioning.
• Strategic Liaison: Act as the primary point of contact for the campus community regarding outages, maintenance, and technology initiatives.
• Continuous Improvement: Identify support trends and document new procedures to keep our IT operations agile and user-centered.

See the job description for a full list of essential functions.

Education & Experience:

• Bachelor’s degree in Computer Science, Information Systems, or a related field; or an equivalent combination of education and relevant professional experience.
• Three to five years of progressively responsible experience in IT support, service desk operations, or systems support.

Equal Opportunity Employment

Hastings College is committed to supporting a welcoming academic and employment environment. The College is an Equal Opportunity employer that does not discriminate on the basis of race, ethnicity, color, national origin, religion, age, sex, marital status, pregnancy, sexual orientation, gender identity, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws.

Apply now to join our team dedicated to optimizing technology solutions at Hastings College.

Applicants must be legally authorized to work in the United States. This position is not eligible for work visa sponsorship now or in the future.