Location: Lancaster, CA
Job Type:
Classified
Job Number: RN25-56 (2300255)
Department: Information Technology
Services
Closing Date: 3/8/2026 11:59 PM Pacific
RANGE: 12
ANTICIPATED
START DATE: April 2026
WORK SCHEDULE: Hours do not exceed 40 hours per week. The exact work schedule is
Monday – Thursday 8:30 am to 6:00 pm and Friday 7:30 am to 11:30 am. Schedule may be subject to change by supervisor based on department
needs and college hours of operation.
DESCRIPTION
Under the direction of an assigned
supervisor, provide helpdesk support and assistance to administrators, faculty, staff, and students. Organize and manage a working inventory
of equipment or devices for supply distribution. Receive and schedule equipment requests. Oversee and perform the ordering, scheduling,
receiving, circulation, and return of media and equipment. Perform clerical duties, including statistical data entry, filing, copying,
maintaining records, and data entry. Hire, train, schedule, and oversee student workers.
REPRESENTATIVE
DUTIES
E = indicates essential duties of the position
- Utilize helpdesk software to log,
track, and manage service requests to ensure timely resolution of reported issues. (E) - Maintain numerical and alphabetical records,
file materials, and update information as needed. (E) - Operate a variety of standard office equipment, including personal computers,
copiers, audiovisual and other office equipment. (E) - Organize and maintain equipment for checkout. Identify equipment that is not
functioning properly, troubleshoot fundamental issues when possible, and submit service requests for repairs or replacements. Communicate
with vendors or internal teams to ensure timely resolution of issues and minimize disruptions. (E) - Schedule and reserve rooms on an
electronic calendar. (E) - Coordinate the circulation of media and equipment by overseeing check-in and check-out processes, tracking
usage, ensuring timely returns, and maintaining accurate records. Guides students and staff on proper usage and care of equipment. Assist in
enforcing policies related to media and equipment loans and address issues related to lost, damaged, or overdue items. (E) - Monitor
supply inventories and submit orders when needed. (E) - Perform routine clerical duties in support of the helpdesk, including
processing, preparing, and screening reports, forms, and other documents for accuracy and completeness; copying, typing, and proofreading
completed documents; answering telephones and providing routine, factual information to office visitors and callers; opening, screening and
routing mail. (E) - Assist students, faculty, and staff with accessing online resources. (E)
- Hire, train, and provide work
direction to student assistants. Schedule work hours, oversee tasks, and explain and maintain lab policies, procedures, and requirements.
(E) - Track, review, and acknowledge student assistant timesheets in accordance with established procedures. Ensure the effective use
of allocated student assistants and maintain an adequate student assistant employment pool. - Compile, list, and summarize
information; prepare routine or recurring reports according to established procedures; prepare and maintain statistical records.
(E) - Interact with students, staff, and the public. (E)
- Perform related duties as assigned.
(E)
MINIMUM QUALIFICATIONS
EDUCATION AND EXPERIENCE: Any combination
equivalent to: graduation from high school and two years of experience in office procedures and instructional multimedia
equipment.
OTHER INFORMATION
KNOWLEDGE OF:
- Modern office practices
and procedures - Record-keeping techniques.
- Telephone techniques and etiquette.
- Oral and written communication
skills - Word and data processing
- Operation of visual projection, DVD and Blu-ray devices
- Preventative maintenance of
various instructional media equipment and printers - Interpersonal skills using tact, patience, and courtesy
- Principles of
training and providing work direction - Basic research methods
- Correct English usage, grammar, spelling, punctuation and
vocabulary - Operation of a computer terminal and microcomputer
ABILITY TO:
- Perform clerical duties
such as filing, duplications and answering telephones. - Perform responsible technical duties
- Add, subtract, multiply, and
divide quickly and accurately - Maintain routine records and prepare reports.
- Learn department and programs objectives and
goals. - Understand and follow oral and written directions.
- Provide work direction and guidance to student
workers. - Read, interpret, apply, and explain rules, regulations, policies, and procedures
- Meet schedules and time
lines - Establish and maintain cooperative and effective working relationships with others
- Plan and organize
work - Communicate effectively both orally and in writing
- Type 50 words net per minute from clear copy
- Understand and follow oral and written directions
- Operate a variety of office equipment such as computer, copier,
fax machine, and others as assigned - Lift and carry up to 25 lbs.
LICENSES AND OTHER REQUIREMENTS:
May
require a valid California driver’s license.
WORKING CONDITIONS:
- Long periods of standing and sitting.
- Move from one work area to another.
- Interaction with students, staff and the public
APPLICATION PROCESS –
PLEASE READ
SUPPLEMENTAL INFORMATION It is the responsibility of each applicant to have all the requested
documents submitted through NEOGOV by the deadline date in order to continue in the application process for this position.
- Each
recruitment is conducted independently from others; therefore, interested parties need to submit separate complete application packages for
each position they apply for. - It is important the applicants submit ALL documents requested for the application package to be
deemed complete and given consideration.
This position requires the following documents to be attached to your online application
in order to be considered:
- Application
- Current resume
- Letter of Intent (Cover letter)
- Typing certifications
must be current within one year and must include name, date and net words per minute (NWP).
Your application and any required
attachments must be submitted by March 8, 2026.
Applications with incomplete information (i.e., statements
such as “see resume”) or missing documents will not be considered.
VISA
Please be
advised that AVC:
- Does not sponsor employment visas,
- Does not participate in E-Verify,
and - Does not complete documentation related to STEM OPT or other F-1 visa
programs.
ACCOMMODATIONS
If you have, any questions or concerns/if you require accommodations for the
application process in compliance with the Americans with Disabilities Act, please contact the People, Culture and Talent (Human Resources)
department at (661) 722-6311.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER AND COMMITMENT TO DIVERSITY
Antelope Valley
Community College District (AVC) is committed to employing administrators, faculty, and staff members who are dedicated to student success.
AVC recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and
provides suitable role models for all students.
AVC is committed to hiring processes that support equal opportunity, diversity, and
provide equitable consideration for all candidates as required in federal and state laws and regulations. To find out more about AVC, please
visit our website at avc.edu.
Thank you
for your interest in employment opportunities with Antelope Valley Community College District.
______________________________________________________________________
Annual Security
Report is provided by Antelope Valley College for prospective students and employees. A copy of this report is available
at http://www.avc.edu/administration/police/
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