IT Officer

Position Title: IT Officer

Department: Information Technology

Reports To: Senior ICT and Systems
Manager

Location: Remote / Outside Afghanistan

Vacancy No: AF-N-10-2026

Closing date: February
28, 2026

AUAF Background:

The American University of Afghanistan is Afghanistan’s only nationally accredited,
private, not-for- profit, non-partisan, and coeducational institution of higher education. It opened its doors in 2006 with an initial
enrollment of 50 students, and since that time has grown to enroll more than 1,700 full- and part- time students across undergraduate,
graduate, and professional training programs. Despite a changing political and security climate in Afghanistan, AUAF has successfully lived
up to its mission to provide equal access to high-quality higher education across gender, ethnicity, and socio-economic background. Nearly
half of our undergraduate students are female, and generous support from the U.S. government and other funding partners as allowed us to
support a secure, inclusive, residential campus environment in Kabul. Our professional community comprises a diverse, talented Afghan and
international faculty and staff who work together in support of our students and toward a sustainable, ambitious future for the provision of
American-style education in Afghanistan.

Position Summary

The IT Officer is responsible for providing advanced
technical support, leading complex incident resolution, and serving as a higher-level escalation point beyond routine IT services.
The role
combines hands-on technical expertise with operational coordination to ensure reliable, secure, and efficient IT
services across the AUAF
community.

Key Outcomes

The IT Officer will:

·
Troubleshooting and
resolution of complex IT incidents across hardware, software, network, and collaboration platforms.

·
Ensure consistent availability and quality of IT support services during service hours.

·
Improve system reliability, response times, and end-user satisfaction through
proactive problem management and root-cause
analysis.

· Contribute to the
continuous improvement of IT service delivery processes,
standards, and documentation.

Responsibilities

• Provide
second- and third-level technical support for complex IT
issues, including cross-platform and multi-system incidents.

•
Assist in overseeing service desk operations, including ticket triage,
prioritization, SLA monitoring, and escalation management.

• Identify, test, recommend, and implement hardware and software solutions
to improve system performance and reliability.

• Coordinate with Infrastructure, Cloud, Security, Database, and Application teams to
resolve recurring issues and implement
long-term solutions.

• Maintain accurate IT asset inventories, including computers,
peripherals, and related equipment, in
coordination with relevant departments, including initiation and tracking IT-related PRs.

•
Deliver technical training and guidance
to staff on IT systems, tools, and best practices; assess and recommend training needs.

•
Support the MIS team in
maintaining enterprise systems and related user management.

• Prepare operational reports, incident
analyses, and service
performance metrics as required.

• Perform other related duties as assigned by Senior ICT and Systems Manager.

Qualifications and Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 5 years of progressive experience in IT support or technical operations, including advanced troubleshooting
responsibilities.

• Strong hands-on experience with enterprise hardware, operating systems, networking, and collaboration
platforms.

• Demonstrated ability to diagnose and resolve complex technical issues across multiple systems.

• CCNA, MCSE, or
equivalent technical certifications are highly desirable.

• ITIL v4 certification is an advantage.

• Experience working in
higher education, international organizations, or complex multi-user environments preferred.

Other Skills

•
Strong
analytical and problem-solving skills with a proactive, solution-oriented mindset.

• Ability to work independently and
collaboratively in a fast-paced, remote-support environment.

• Excellent planning, and multitasking skills with the ability to
prioritize under pressure.

• Strong customer service orientation with focus on end-user experience and reliability.

•
Proficiency in English (spoken and written).

• High level of professionalism, accountability, and attention to detail.

•
Demonstrated ability to mentor junior staff and contribute positively to team culture.

• Capacity to align technical tasks with
broader organizational and operational objectives.

To Apply

To apply for this position, please fill out the job
application through the AUAF job portal link : https://auaf.webhr.co/hr/careers. Applications in languages other than English will not be reviewed.

Please
ensure you add your resume as an attachment.

Please be advised that only shortlisted candidates will be contacted. If hired, the
successful applicant is expected to provide official proof of academic degrees.

AUAF does not charge recruitment fees to applicants.
AUAF is an equal opportunity employer that values diversity at all levels. AUAF follows a strict non-discriminatory policy in its selection
and employment practices. All applicants will receive equal consideration, and applicants from all ethnic, religious and economic
backgrounds are encouraged to apply.