IT Support Associate

Applications Accepted From
Public: Open to the public , University Wide, AFSCME 3200 University Wide

Special Instructions to Applicants

PLEASE NOTE: THIS POSITION IS BEING POSTED INTERNALLY AND TO THE PUBLIC SIMULTANEOUSLY IN ORDER TO EXPEDITE THE
POSTING PROCESS. HOWEVER, CURRENT
OHIO UNIVERSITY AFSCME 3200 EMPLOYEES WILL BE CONSIDERED FIRST.

To apply, please complete and submit the online application and current resume. Review of applications
will begin immediately and continue until the position is filled. For full consideration, please apply by 11:59 p.m. ET on the close
date.

This position is eligible for the following benefits
medical, vision, dental, basic and
supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and
retirement.

Posting Number: 20166960S

Job Description

Responsible for
a wide range of services including, but not limited to, computer operation, monitoring data security, technical support, troubleshooting,
software testing, and analyzing usability. Tasks are also dependent on the complexity of software and hardware, as well as the number of
systems. The IT Support group may seek guidance or report to IT Management.

Job Responsibilities

• Provides first level
  technical computing support and related services to customers. Includes production control, computer software, hardware, and operating
  systems.
• Trains faculty and staff on multimedia equipment.
• Troubleshoots and resolves operational and technical issues
  utilizing standard procedures.
• Sets up, maintains, upgrades, and repairs multimedia equipment or systems. Maintains computer
  systems and labs.
• Runs diagnostics; installs operating systems and generic device drivers.
• Assembles and tests
  computers and peripheral equipment, including options such as interface cards and disk drivers.
• Performs straight forward
  upgrades including planning/scheduling, testing, and coordination.
• Drafts documentation for desktop/helpdesk end user.
• Monitors and maintains compliance and continuity with software licensing and maintenance agreements.
• Assists with configuring
  infrastructure to implement design specifications and configuration
• Assists with developing, implementing, and executing test
  plans and schedules in accordance with project scope, quality, and timeframe requirements.
• Assists with preparing charts,
  diagrams, correspondence, and technical documents.

Minimum Qualifications

Knowledge of
standard technology support procedures and practices obtained by a high school degree or GED and a minimum of 2
years technology support experience. An equivalent combination of education, training, and experience is acceptable.

Specific
knowledge, certifications, and licensure will apply at the position level.

Preferred Qualifications

• Experience delivering results in a large or federated environment (higher ed, public sector).
• Demonstrated impact on
  satisfaction, reliability, adoption, or other metrics.
• Ability to work and collaborate effectively with partners, customers, and
  stakeholders with various perspectives and needs
• Strong skills in written and verbal communication, especially stakeholder
  communication and collaboration.
• Familiarity with IT risk, accessibility, and security practices.
• Comfort with IT
  methodologies and practices (agile, service management, etc.).

Department
Information and Technology
Office

Pay Rate: AFSCME 3200 |14|: $16.84- $26.11 per hour Employees also enjoy a generous benefits package such
as paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, a comprehensive insurance package
(including but not limited to prescription, vision, dental, and life insurance), an excellent retirement plan with up to a 14% company
contribution, and more. Additional information is available at https://www.ohio.edu/hr/benefits

Total Compensation Estimator (For Full-Time Benefits Eligible
Employees)

Discover the full value of joining Ohio University by clicking this link:

https://www.ohio.edu/hr/compensation/total-compensation-estimator

Our Total Compensation Estimator shows your offer package in
dollars: salary plus university paid benefits including health coverage, retirement contributions, paid time off, tuition benefits, and
more.

See details on what we offer in one place and compare different options for retirement and insurance.

Estimates are
informational only; exact coverage is determined by eligibility policies and official plan documents.

Job Open Date
02/23/2026

Posting Close Date

3/2/2026

Job Category: Classified
AFSCME 3200 Bargaining Unit appointment

Months
12 month

Planning Unit:
Information Technology

Work Schedule

Standard office hours are Monday-Friday, 8:00-5:00; however,
candidates must be willing to work evenings and/or weekends if necessary.

Campus: Athens

Expected hours worked per week
40

Expected duration of assignment
Ongoing

Applicants may contact this person if they have questions about this position.
Dustin Leuschel, [email protected]

Non-Discrimination Statement

Ohio
University is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we
affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and
will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or
expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation,
status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity
employer.

Job Family/Subfamily
Information Technology – IT End User Support

Career
Track & Level
TAS2

Pay Grade
AF3200 |14|

Clery Act Statistics

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