IT Support Specialist
Job Summary
CSIS (Computer
Support & Information Systems) is the IT group responsible for managing all College of Fine Arts IT resources, consisting of 8+ diverse
departments and auxiliary units. The IT Specialist will be called upon to work as an integral part of the CSIS
team in order to provide best in class wholistic IT services throughout a dynamic arts-based enterprise.The individual will be expected to
act as a professional and courteous tier-1/tier-2 helpdesk support resource and customer champion for all College of Fine Arts customers
(faculty, staff, &students).
Responsibilities
Provide first-level contact and problem resolution for incoming phone
calls, emails, and walk-in support requests.
Troubleshoot and support a diverse set of software, ranging from email and office suites to
advanced audio/video, multimedia, imaging, and production tools across the enterprise.
Efficiently diagnose and resolve software,
hardware, and network connectivity issues for laptops, desktops, tablets, phones, etc.
Provide accurate and timely ticketing of support
cases and resolutions.
Act as a liaison between customers,
CSIS support staff and central campus IT to ensure accurate problem
interpretation and resolution.
Coordinate and facilitate the deployment of new computing hardware and software to CFA faculty and
staff.
Migrate user data safely from old customer systems to new computers (usually50+machines per year).
Act as a customer liaison
for Apple Service Center and other repair vendors for all hardware repair warranty and replacement services.
Facilitate and inventory
end-of-life hardware and asset transfer to University surplus.
Maintain records of hardware, software licenses, peripherals, and
inventory assignments of CFA computing assets
Generate outstanding internal and external support documentation, tutorials, guides,and
trouble tickets.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically
required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly
Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching
overhead
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be
substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work
experience).
Department may hire employee at one of the following job levels:
Desktop Support Engineer,
II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work
experience.
Preferences
A strong candidate will have the following:
Bachelor’s degree in related information
technology area, or equivalency of at least 2 years of experience in the field or related area
Strong and professional communication
skills with the ability to work very closely, openly, and effectively within a team.
Excellent customer support skills and demonstrated
verbal and written communication skills.
Strong organization and time management skills and the ability to work autonomously while
juggling many tasks simultaneously.
Strong problem solving and analysis skills to analyze support interconnections and to learn new
skills quickly.
Comprehensive Apple macOS and iOS support, installation, and troubleshooting experience.
Advanced application
knowledge of Adobe Creative Cloud, Apple, and Microsoft Office software products including content creation suites, communication tools,
etc.
Ability to perform physical activities such as lifting, bending, and performing repetitive desk work tasks.
Ability to travel
on and off campus for field support
Preference will be given to candidates who have the following:
4+ years of professional
experience in desktop hardware and software support
Advanced macOS and applications support skills
Proficient macOS command line
skills
Proficient with iOS support and troubleshooting
Experience managing devices with an MDM such as Jamf Pro
Proficient
Windows operating support skills (Windows 10)
Proficient with networking foundations especially
TCP/IP, DNS, and exposure WAN/LAN
fundamentals, VLANs, Wi-Fi, etc.
A+ /Apple Certified Mac Technician (ACMT)/ACiT
Special Instructions
Requisition Number: PRN44187B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday-Friday:
8:30am-5pmEvening & Weekend Schedule possible with advance notice
Department: 00070 – College of Fine Arts-Dean
Location: Campus
Pay Rate Range: 39,300-60,000
Close Date: 4/14/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/196344
jeid-0fd6365b1c1ca6409eacd04e76408771
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