Position: IT Support Specialist
Description: Shorter University is seeking a motivated
individual to join our OIT Team immediately in the critical role of IT Support Specialist. The IT Support Specialist is a fully onsite
position, responsible for providing outstanding customer service and support for faculty, staff, and students. This includes initial triage
for service desk requests, resolving Tier 1 support issues, maintaining the functionality and viability of classroom technology and computer
labs, workstation deployment and repair, printer management, and basic network troubleshooting.
Hours: 40 per week;
occasional nights and weekends may be necessary
Primary Job Duties:
- Provide initial contact and
triage for Service Desk requests - Field incoming requests in a timely and courteous manner
- Image, Deploy, Maintain, Repair,
and Upgrade workstations - Connect and troubleshoot network printers
- Deploy and maintain classroom technology
- Assist
with setup and operation of audio equipment for events - Assist with network and server maintenance, repairs, and
upgrades
Required Education and Experience:
- This is an entry level position.
- An
associate or bachelor’s degree in the field of computer science and/or 1+ years of equivalent work experience is favorable but not
required. - Any relevant industry certifications (e.g., A+, MCP, Network+, etc.) would also help distinguish
candidates
Other qualifications: Interfacing with students, staff, faculty, and administrators will be
an important aspect of this job. As such, a strong customer service orientation is required. Candidate should have the ability to lift
equipment as necessary and to write, speak, see, and hear as necessary to carry out the requirements of the job.
Salary: commensurate with qualifications and experience
Apply using the link below:
Send letter of application, unofficial transcripts of
all academic work, statement of faith, resume, and three current letters of reference to:
Human Resources
Shorter
University
315 Shorter Avenue
Rome, Georgia 30165
Shorter University is a Christ-centered University affiliated with
the Georgia Baptist Mission Board and requires employees to be committed Christians.
Transforming Lives Through Christ
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