IT Support Specialist I

Posting Number: S06628P

Job Description:
The IT Support Specialist I provides
essential technical support for Service Desk operations, working collaboratively with both student employees and full-time staff to address
and resolve complex IT issues. This hands-on role focuses on troubleshooting escalated technical tasks, delivering excellent customer
service, and actively contributing to quality, training, and knowledge-sharing initiatives.

The IT Support Specialist I conducts
research on challenging IT-related problems, assists in developing internal documentation, and promotes continuous improvement within the
Service Desk. Familiarity with ITIL service management principles is integrated into daily operations to ensure
effective, standardized support practices. Other duties may be assigned as needed to support the evolving needs of the campus community and
provide opportunities to develop new skills and expand our support capacity.