IT Support Specialist, Intermediate

Georgia State
University

Instructional Innovation and Technology

Client
Services

Why Work at Georgia State University (GSU)?

Georgia State University (GSU) is
recognized as one of the top 5 most innovative universities by U.S. News & World Report (2025). As a dynamic research institution, GSU
offers a challenging and collaborative intellectual environment for its staff, faculty, graduate students, and postdoctoral fellows. Be part
of our mission to drive digital transformation in higher education and make a meaningful impact on our community.

What
Makes GSU a Great Place to Work?

• Generous benefits, including health, dental, vision, tuition assistance, and retirement
  plans.
• A knowledge-sharing organization that collaborates with various partners.

What Makes the Instructional
Innovation and Technology Division a Great Place to Work?

Instructional Innovation and Technology is the place to work if
you desire to inspire, support, and enable innovation to advance learning, student success, research and economic
impact.

• Professional development opportunities to advance your career.
• The chance to work with cutting-edge
  technology.
• A compassionate team that values collaboration and creativity.
• A sense of purpose and accomplishment in our
  work.

Position Overview:

Georgia State University’s Instructional Innovation and Technology (IIT)
division is seeking a skilled professional to join our vibrant and growing team as an IT Support Specialist, Intermediate. Under the general
supervision of the Assistant Manager of Desktop Support, this is an intermediate level position responsible for following detailed,
semi-complex instruction to install, uninstall, upgrade, operate, troubleshoot and repair a wide variety of audio-visual equipment,
networking equipment, computer hardware and software and mobile devices.

Key Responsibilities:

The scope
of responsibilities for this position will include but is not limited to the following essential duties:
* Follow detailed,
semi-complex instructions to install, uninstall, upgrade, operate, troubleshoot and repair audio-visual, networking, telephone equipment,
computer hardware and software, and mobile devices.
* Provide technical support and training to customers.
* Utilize incident
response system to track, document and record steps performed to resolve issues.
* Perform time reporting, documentation, and other
administrative duties.
* May train and mentor less experienced co-workers.

Application Deadline: Applications
must be submitted by October 15, 2025 (subject to change without notice).

Disclaimer: This job requisition provides
a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or
responsibilities within the context of this job requisition may change at the discretion the employee’s direct
supervisor.

Qualifications:
Minimum Hiring Qualifications:

Bachelor’s degree and one year of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

Preference may be given to applicants who, in addition to meeting the
Minimum Qualifications, possess the following:
* Working knowledge of various audio-visual equipment, computer hardware, networking
equipment and computer software systems.
* Demonstrated willingness to learn, and a commitment to professional development and
complying with Instructional Innovation and Technology (IIT) and departmental policies and procedures.
* Excellent customer service,
time management, analytical, and organizational skills.
* Ability to multitask, prioritize, use independent judgment, and communicate
effectively with internal and external customers using oral and written communication.
* Relevant certifications such as A+, Apple,
Net+ and ITIL

College/Business Unit: Instructional Innovation & Technology

Department:
Client Services

Location: Atlanta Campus

Shift: 8:30 a.m. – 5:15 p.m.

Salary: $45,000 – $52,000

Pay Grade: IT2

FLSA Status:
Non-Exempt

Job Type: Full Time (Benefits Eligible)

Preferred Hiring
Qualifications:

Additional Preferred Qualifications:

Special Instructions:
To
be fully considered for this position, all candidates at the time of submission must submit the following documents that clearly provide
proof of education and relevant experience.

• A complete and accurate GSU application
• Resume
• Three professional
  references. One must be a current or former supervisor.

Georgia State University Values: COMMUNITY: Fostering a
distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity
and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION:
Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a
better placeINTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources,
EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention
and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement: The University
System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core
Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization,
and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core
Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of
Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity: Georgia State prohibits discrimination, including discriminatory harassment, on the basis
of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national
origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to
faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.Further, Georgia
State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where
such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are
required by Federal, State, or local government contract. Background Check: Successful candidate must be able to pass a
comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor
Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its
students’ and employees’ safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime
Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security
Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State
University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity,
gender, veteran status, or on the basis of disability or any other federal, state or local protected class.