IT Support Technician I – Rawls Technology Services

IT Support Technician I – Rawls Technology Services
Lubbock
43653BR
Rawls College of Business

Position
Description
The IT Support Technician I’s scope includes providing technical support and assistance to departments, faculty, staff,
and students with the use of basic hardware and some software support and maintenance. Adherence to robust safety practices and compliance
with all applicable health and safety regulations are responsibilities of all employees.

Major/Essential Functions

• Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to,
  desktops, printers, lab equipment, etc.
• Coordinates and communicates effectively with end users; provides explanations and training
  based on each user’s level of understanding and expertise.
• Provide faculty and staff with basic user and technical documentation in
  support of existing hardware and software systems.
• Assist new users with the setup and configuration of their assigned computer
  system- logon, virtual drive mappings, printer setups, etc
• Communicates effectively with management as well as coworkers; Provides
  cross-training to coworkers on various computer hardware and software troubleshoots and repair.
• Assist with maintaining the annual
  property management inventory.
• Adheres to departmental policies as well as “best practices” when planning and conducting
  troubleshooting and repair.
• Build and maintain good working relationships with other desktop services staff and with the various,
  user groups within and outside of the college.
• Other duties as assigned.

With close supervision by management and/or
project leads:

• Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not
  limited to, desktops, printers, lab equipment, etc.
• Troubleshoots primarily hardware, some software, or some system problems.
• Performs technical duties necessary for department or unit business operations.

Required
Qualifications
Bachelor’s degree with coursework in computer science, MIS, IT, or other related area OR a combination of related
education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and
must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be
confirmed.

Preferred Qualifications
Windows and Mac experience and/or any other training or certificates related to technology
services.

Special Instructions to Applicant
Applicants should submit CV/resume, professional references, and a cover
letter. Questions regarding position can be directed to Dayton Perrin, Senior Director of Rawls Technology Center ([email protected]).

Minimum Hire Rate
$17.69 – $22.98 – $28.32

To
apply, visit workattexastech.com

All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected
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