Job ID: 290889
Location: Savannah State Recruiting
Loc
Full/Part Time: Full Time
Regular/Temporary: Regular
About Us
Savannah State University
established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of
higher learning in the city of Savannah. The university’s students select majors from five colleges:
- Business
Administration - Education
- Engineering and Computing
- Media, Arts, and Communication
- Science and
Humanities
The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh
and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus
bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research,
quality student-faculty engagement and a nurturing environment.
Job Summary
The incumbent in this position serves as
the primary support for all PC-related instructional and technological issues that faculty/staff/students may encounter on campus. This
includes, but is not limited to, audiovisual hardware and software problems located in classrooms, event spaces, and computer labs.
Additionally, the incumbent provides prompt instructional and technological support through Service Desk requests and responds to emergency
calls. The incumbent also assists in maintaining the on-site functionality of the Coastal Georgia Center administrative client computing
environment. The incumbent is responsible for carrying out decisions regarding the method in which audiovisual, PC problems, and/or repairs
are carried out. This is an essential position when emergency situations occur on campus. The incumbent is required to respond to campus
(weather and safety permitting) to assist with IT related functions during university emergencies and closures.
This position is
grant funded and continued employment is contingent upon the availability of funding.
Note: In compliance with federal law, all
persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility
verification form upon hire. This position does not offer sponsorship for employment visas.
Responsibilities
- Assist
with campus events relating to audiovisual needs. - Assist with maintaining the functionality of classroom computer labs, including
but not limited to hardware and software problems. - Provide timely support through service desk requests and servicing emergency
calls. - Assist in providing technical assistance in the planning, scheduling, and operational functions of audiovisual
equipment. - Assist with the type of visual aids to be used and provide instruction on equipment use.
- Provide technical input
on the procurement of equipment and supplies. - Perform programming on computer-assisted audiovisual equipment.
- Maintain
equipment and make repairs. - Coordinate the secure and compliant disposal of obsolete and damaged equipment.
- Serve as backup
for the Help-desk Coordinator during absences or peak support periods. - Monitor and manage IT support ticket queues to ensure timely
assignment to appropriate IT teams. - Track progress of assigned tickets to ensure resolution is completed within established service
level agreements (SLAs). - Follow up with IT teams to confirm ticket completion and proper closure.
- Communicate with end users
regarding ticket status updates and resolution confirmations. - Collaborate with IT leadership to identify recurring issues and
recommend process improvements. - Complete monthly Time and Effort reports for Title III Activities.
Required
Qualifications
- Associate degree in information technology, computer science or a closely related field with one to three (1-3)
years of experience in hardware/software troubleshooting and repair; OR High School Diploma/GED and five to seven
(5-7) years of experience in hardware/software troubleshooting and repair.
Preferred Qualifications
Bachelors degree
in information technology, computer science or a closely related field preferred
Proposed Salary
The proposed salary
is $22.11 per hour.
Knowledge, Skills, & Abilities
- Knowledge of university policies and procedures
- Knowledge of
computers and job-related software programs (e.g Windows and Mac operating systems) - Knowledge of computer hardware, software, and
peripheral equipment installation - Knowledge of work tracking or ticketing system
- General knowledge of information technology
for classroom use - Skill in operating system use for Windows and Apple systems
- Skill with Microsoft Office for Windows and
Apple - Skill in decision making and problem solving
- Skill in oral and written communication
- Ability to lift, move, or
carry 25 pounds or more - Ability to operate a service desk application for managing IT requests
Apply Before Date
Review of applications will begin upon receipt. For best consideration, apply by February 27, 2026. Position will remain open until
filled.
Contact Information
For more information or questions about a job posting, please contact the Department of
Human Resources at [email protected].
For technical support, please call the USG Service Desk at (877) 251.2644, or email [email protected].
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office.
Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that
we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the
USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at h
ttps://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as
stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policym
anual/section6/C2653.
Institutional Values
At Savannah State University, five core values shape everything we do:
- Belonging – Building a community where all voices are valued and respected.
- Collaboration – Working together across
disciplines and communities for shared success. - Discovery – Pursuing knowledge, research, and exploration that expand
horizons. - Excellence – Committing to superior achievement in every endeavor.
- Resilience – Rising stronger through challenges
with determination and adaptability.
These principles guide our culture, inspire our teams and define the kind of workplace we
strive to build; one where every individual can thrive, contribute, and grow.
Conditions of Employment
Offers of
employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility
for employment with Savannah State University, as determined by Savannah State University, its sole discretion, confirmation of the
credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may
be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules
and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG),
which are available for your inspection upon request.
Equal Employment Opportunity
Equal opportunity and decisions
based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis
of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected
status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination,
harassment, or retaliation under, any USG program or activity because of the individual’s protected status; nor shall any individual be
given preferential treatment because of the individual’s protected status, except that preferential treatment may be given on the basis of
veteran status when appropriate under federal or state law.
All employment processes and decisions, including but not limited to
hiring, promotion, and tenure, shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and
determining factor for all such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated
with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated
with the position for which the individual is being considered. At the core of any such decision is ensuring the institution’s ability to
achieve its mission and strategic priorities in support of student success.
For questions or more detailed information regarding
this policy please contact the Savannah State University, Office of Human Resources at [email protected]. Individuals requiring
disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the
Office of Human Resources at [email protected].
Special
Applicant Instructions
- Applicants must include a list containing the name, e-mail address and telephone number for three (3)
professional references (e.g. supervisor, mentor, colleague). - Applicants must upload transcript(s) with the application. Unofficial
are acceptable. Official transcript(s) required upon hire.
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