IT User Services Manager

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Position Title:
IT User Services Manager

Job Category:
Academic Staff

Employment Type:
Regular

Job Profile:
IT Manager (B)

Job Duties:

This is a multifunctional position that manages the Campus Support Team (CST) and provides direct support to the College of Natural Resources (CNR). Managerial duties include operational oversight of the CST and providing advice on information technology (IT) support areas while ensuring resources are utilized to provide effective pedagogical, administrative, research, and/or outreach IT services. Direct support duties include supporting users of computer and audio-visual equipment at the UWSP-Stevens Point campus in the CNR. The position will require occasional flexible hours that may include limited evenings, weekends and/or on-call hours. Limited travel between UWSP campuses and alternative sites may occasionally be required. The ability to both lead a team of support specialists and be able to work independently while providing excellent customer services in a fast-paced academic environment are requirements.

Full position description is available upon request.

Key Job Responsibilities:

• Develops, plans, and directs staff implementation of information technology services and products

• Creates and monitors the budget and approves expenditures

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• Evaluates existing strategy and makes recommendations for information technology leadership for program enhancement

• Serves as the subject matter expert to unit leadership regarding information technology operations and functions

• Identifies, proposes, and implements new or revised information technology operational policies and procedures

Department:

The Department of Information Technology (IT) serves the students, faculty, staff, and researchers at the University of Wisconsin-Stevens Point (UWSP). The IT staff are stationed at UWSP’s three main campuses (Stevens Point, Wausau, and Marshfield), and provide services to all other UWSP sites and properties. Our department oversees the University’s server and network infrastructures, phone systems, computing hardware, software, audiovisual services, and user-support services. Our goal is to provide excellent services and resources to help students, faculty, and staff achieve their goals through intelligent and secure use of campus technologies from wherever they study or work.

Compensation:

$75,000, minimum, based on qualifications and experience

Required Qualifications:

• Bachelor’s Degree in computer, technology-related, or STEM field.
• At least 8 years of full-time experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting.
• Experience supporting mobile devices.
• Excellent customer support skills including excellent written and oral communications.
• Experience managing small to medium sized projects.

Preferred Qualifications:

• Master’s Degree, preferably in a computer, technology-related, or STEM field.
• Experience supervising/managing small teams of IT support staff.
• 10+ years of experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting.
• Experience working in Higher Education and/or Enterprise sized organization.
• Experience supporting audiovisual equipment including installation, configuration, troubleshooting, administration, and maintenance.
• Formal project management training and experience leading large IT projects.
• Working knowledge of GIS applications and/or experience support GIS applications.
• Experience automating business processes with scripting languages like PowerShell.
• Experience support Distance Education/HyFlex Classrooms

How to Apply:

TO ENSURE CONSIDERATION: Applications received by 2/17/2026 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

Files must be complete to be considered. Submission in PDF format is preferred for all attachments. Please include the following documents:

– Cover letter addressing qualifications and experience

– Resume/Curriculum Vitae

After you submit your application, you are unable to edit it, so please be sure to include all application materials.

Contact Information:

Name: Brian Kelly

Email: [email protected]

Phone: 715-346-3917

If you have any questions regarding the application process, need special arrangements, or if you submitted your application with missing materials, please call or email:

Human Resources

Email: [email protected]

Phone: 715-346-2606

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment. UW-Stevens Point does not offer H-1B or other work authorization visa sponsorship for this position.

Employment will require a criminal background check. It will also require you to supply a minimum of three (3) professional references (one (1) of which being a current or former supervisor). It is preferred that you supply five (5) professional references (two (2) of which being a current or former supervisors). Your references will be required to answer questions regarding misconduct, sexual violence and sexual harassment.

Special Notes:

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.stevenspointarea.com.

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affirmative Action at 715-346-2606 or [email protected].

The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.