Knowledge Specialist

Job Type: Full time

Job Number: JR-023160

Location: Salt Lake City
Office

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working
hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to
higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse
workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received
praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping
students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into
account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience
and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual
to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of
each case. A reasonable estimate of the current range is:

Grade: Professional 304 Pay Range: $49,800.00 – $74,600.00

Job
Description

Job Description Summary

The Knowledge Specialist will manage tools, processes, and content for multiple
knowledge base platforms. Responsibilities will include curating and tailoring content for various audiences, including students, individual
departments, and all WGU staff; distilling complex information into clear, concise articles; creating visual media including videos to
demonstrate key concepts; regularly working with subject matter experts to review new and existing content for accuracy and relevancy;
editing others’ materials to establish a clear and consistent voice; and use metrics to proactively identify and correct deficiencies in
knowledge resources.

The Knowledge Specialist must possess excellent writing and grammar skills and be able to work independently,
delivering accurate documentation under deadline pressure. The person in this position will be required to know a variety of software
programs in order to write text and create graphic and video content. Additionally, the Knowledge Specialist will be required to edit and
proofread documents produced by others.

The Knowledge Specialist must also be able to build and maintain good working relationships
with subject matter experts, use reporting tools to identify opportunities to improve knowledge offerings, and manage their time and
priorities effectively. To be considered, individuals should have two or more years of relevant job experience and the ability to handle
many projects at one time. The Knowledge Specialist will be asked to interpret problems and provide technical knowledge to end users
(internal and external). The Knowledge Specialist will constantly interact with customers and fellow employees to answer questions and give
advice.

Job Details:

Essential Functions and Responsibilities:

1. Organize material and complete writing
assignments according to set standards regarding order, clarity, conciseness, style, and terminology

2. Manage publication of
material to internal and external audiences

3. Proactively identify immediate and future opportunities for enhancement of knowledge
offerings by using reporting and analytics tools

4. Edit, standardize, or make changes to material prepared by other writers or
establishment personnel

5. Maintain records and files of work and revisions

6. Confer with end users and subject matter
experts to establish technical specifications and determine subject material to be developed for publication

7. Coordinate ongoing
maintenance of articles with subject matter experts on a regular basis

8. Regularly review published materials across multiple
platforms for relevancy, currency, and accuracy.

9. Create and select graphic and video content to illustrate material

10.
Interview faculty & staff and read journals and other material to become familiar with product technologies and production methods

11. Be able to focus on details and work in a fast-paced, growth environment, while meeting daily challenges with multiple competing
priorities and pressures

12. Demonstrate initiative and the ability to work autonomously

Knowledge, Skill and Abilities

* Ability to work independently in a dynamic environment

* Strong communication, interpersonal, research, and analytical
skills

* Ability to translate complex information into accessible formats

* Superb spelling, grammar, clarity, and editing
skills

* Ability to work side by side with other leaders in the organization to achieve excellence

* Advanced knowledge of
Knowledge Base management tools

* Ability to build a vision and philosophy for knowledge resources that aligns with WGU’s mission

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Information Science, Communications,
  Instructional Design, or related field.
• Knowledge-Centered Service v6 Fundamentals Certification.
• 2+ years of experience in
  knowledge management, technical writing/editing, or journalism.

Preferred Qualifications:

• Master’s degree in
  Knowledge Management, Technical Communication, or Digital Learning or Instructional Design.
• Knowledge-Centered Service v6 Practices
  Certification.
• 1+ years of experience with Knowledge Management in ServiceNow.

Job Description Disclaimer: This
position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be
an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet
organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified
for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings
account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital
indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and
flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays,
and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted
online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should
contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All
qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.