Lead Dining Customer Service Assistant

This role is an academic year position.

Shift: Thursday and Friday OFF.
Sunday – Wednesday; 1:30 PM – 10:00 PM, Saturday; 1:00 PM – 9:30 PM

Tufts Dining is a self-operated food service provider
managing a comprehensive collegiate food service program on the Tufts University Medford-Somerville and SMFA/Fenway campus, delivering high
quality, contemporary and innovative food, and hospitality services to meet the various needs of students, staff, faculty, administrators,
and visitors in a fiscally responsible manner. Our team provides a progressive resident dining program as well as innovative retail
services, and a distinctive university catering program serving a campus community comprised of 6600 undergraduates, 2100 graduate students,
and 2300 staff, faculty and administrators.

Dining Centers are open 7 days a week. Working weekends, evenings and holidays is
expected.

What You’ll Do

The Lead Dining Customer Service Assistant (Lead CSA) works closely with
management, acting as a shift leader, delegating, coordinating, and following up on the work of all food service employees on assigned
shifts.

• The Lead DSA is responsible for serving guests in a variety of ways including but not limited to serving food/beverages,
  preparing and presenting foods for service including occasional light cooking and prep, stocking food and supplies as needed, maintaining
  the appearance and utility of food service stations and the dining room, cashiering, general cleaning and housekeeping, executing opening
  and closing procedures and all other assignments related to delivering an outstanding customer experience.
• The Lead DSA engages in
  job specific training and coaching of front-of-house staff.
• The Lead DSA personally and through others addresses the needs of high
  volume and internal/external customers while maintaining excellent customer service.
• The Lead DSA is able to handle cash
  appropriately and operate the department POS system.
• The Lead DSA is able to teach others to operate the system.
• In
  addition, the Lead DSA may be responsible for counting cash drawers and preparing deposits according to procedure and audit safely, if
  applicable.
• The Lead DSA follows opening and closing procedures.
• The Lead DSA teaches and coaches service employees to work
  various stations within the unit.
• The Lead DSA ensures all workstations and dining areas are thoroughly cleaned and sanitized prior
  to closing out a shift.
• The Lead DSA ensures all equipment and supplies are properly stocked at each station.
• The Lead DSA
  is assigned to work at all service stations and catering events, when applicable.
• The Lead DSA executes other duties in the unit as
  needed in support of the operation.
• The Lead DSA displays strong leadership skills independently and as a team, overseeing a team of
  staff within the unit.
• The Lead DSA promotes safe work habits throughout the operation, evaluating accidents and observing work
  processes.
• The Lead DSA is knowledgeable about ingredients and preparation methods of foods served, especially with regards to the
  presence of potential allergens.
• The Lead DSA demonstrates the ability to work under periods of fast-pace and high pressure.
  • All employees are responsible for punching in and out in accordance with department policy and standards.
  • All employees must
    be given permission from a manager to punch in early or stay past their schedule “out time”.
  • “All employees must adhere to the
    posted schedule and all requests for time off are granted based on business needs.
  • In accordance with the CBA, schedules will be
    posted 14 days (excludes catering) in advance.
  • Time off requests must follow proper procedure and may be approved or denied in
    accordance with department business needs.
  • No request will be honored for Senior Week, Holidays, Alumni and Parent’s Weekend,
    Commencement, Orientation, Matriculation, or Special Events during the Academic Year.
  
  

What We’re Looking
For

Basic Requirements:

• 1-3 years’ experience as a lead server, sandwich maker, pizza maker, grill
  cook or in other dining services positions is required
• Must be able to count money, make change, and operate POS
  systems
• Must be able to learn and operate the labeling system
• Must possess excellent people skills and be able to
  effectively coach others
• Tufts Dining is a hospitality-oriented service provider; all employees are expected to be customer service
  sensitive
• This successful individual must have experience in high-volume foodservice operations.
• Must read, speak, and
  understand English and have a working knowledge of basic food service math
• A collaborator who is willing to be held accountable for
  the quality of products produced by others, for meeting tight deadlines, and for contributing to the success of the
  operation
• Comprehensive knowledge and understanding of kitchen sanitation and food safety practices and ability to enforce safe food
  handling guidelines
• Mandatory Certificates and Licenses, when applicable to the unit:High School Diploma
  Valid Driver’s license
  and be comfortable driving a Cargo Van

Preferred Qualifications:

• Prior leadership experience is
  preferred
• Experience utilizing computers for work
• ServSafe Food Handling Certified, ServSafe Alcohol Certified, Choke Saver
  Certified, Allergen Certified

The pay rate for this position is $26.95 / hour.