LEAD EVENTS SUPPORT TECHNICIAN

Position Number: 00092A

Department: WEBB CENTER ITS SUPPORT

Job Description

Provide technology consulting support services to all university departments and student groups hosting events in Webb Center, Broderick Dining Commons, The Ted Constant Convocation Center, public outdoor areas, or major events held in classrooms. These services include determining equipment needs, planning and set-up of necessary equipment, and support during events. Coordinate equipment purchases, repairs and/or service calls with university approved vendors for all equipment owned by Auxiliary Services. This position provides and supports technology resources for non-academic events.

Knowledge, skills and abilities

Exceptional knowledge of configuration and support of audio-visual equipment. Considerable knowledge of personal computers specifically in the use with media equipment. Working knowledge of effective customer service and problem-resolution techniques when serving diverse customers. Working knowledge of effective oral and written communication techniques. Some knowledge in the troubleshooting/repair of media equipment. Considerable computer literacy preferably in Microsoft products. Considerable knowledge of digital and networked room controllers and user interfaces.

Special licenses, registration or certification

Valid Driver’s License and insurable driving record.

Education or training

None

Level and type of experience

Some experience supporting multi-media technology. Considerable experience in problem solving and decision analysis (i.e. can differentiate between the need to take action and when to consult with supervisor).

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Some experience working with faculty, staff, and students in higher education environment. Considerable experience in supporting a multimedia/technology environment. Formal training in media/technology related field. Considerable knowledge in related field, or equivalent combination of education and experience. CTS (AVIXA Certified Technology Specialist) certification preferred.

Conditions of Employment

This position is 8am-5pm, Monday through Friday with nights and weekends as needed.

Annual Salary/Hourly Rate: Salary range between $ – $48,000 – $52,000

Job Requisition Number: S03216

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.