Lead Student Accounts Associate, Payment Processing

Job Description Summary

Functioning as one multidimensional team, the Controller’s Office is responsible for the overall integrity of the university’s fiscal activities. In that capacity, the Controller’s Office provides service excellence in all support and business operations to enhance the ability of the university to fulfill its vision of becoming one of the preeminent research universities in the nation and the world.

This senior position supports students and parents with various processing requests/transactions regarding student accounts/billing. This position operates as a functional leader serving as a first-line escalation point to less senior personnel for student account concerns, and may provide supervision in the absence of the supervisor. This work is routine in nature and requires attention to detail, knowledge of, and appreciation for all applicable regulations and institutional policies.

Reporting to the Assistant Director of Student Accounts, the Lead Student Accounts Associate, Payment Processing is responsible for managing GW’s student payment processing team and all activities related to payment processing, including checks, lockbox payments, credit card payments, wires, third-party payments, etc. This includes ensuring that the subsidiary ledger or supporting schedules are in balance with the General Ledger at all times.

This also includes monitoring federal payment portals to identify available payments that can be requested electronically. The Lead Student Accounts Associate, Payment Processing, is also responsible for managing GW’s semester payment plan. Additionally, the position will coordinate with Benefits to ensure that tuition benefits are administered according to the tuition remission policy, and will coordinate with other GW departments, including OFSA, Fellowships, etc., to ensure timely and accurate processing of other internal scholarships.

This position is responsible for managing credit card transactions for various internal GW departments. Post journal entries to record credit card revenue to various accounts and organizations across the University and allocate processing fees on a monthly basis.

The position will also collaborate with other operating units to ensure compliance with university policies, identify potential process improvement, and promote an environment of constant awareness and improvement. The position will support the customer service effort by researching and analyzing customer inquiries and requests.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications

• Experience in Accounts Receivable is desired, preferably with a high volume of customer accounts or invoices.
• Experience in higher education is a plus.
• Working knowledge of payment regulations, including PCI, is preferred.
• Working knowledge of or in a Banner and or Oracle ERP systems/environments is desired.

Hiring Range
$51,455.52 – $84,850.51

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Campus Location: Ashburn, Virginia

College/School/Department: Finance

Family: Finance and Business

Sub-Family: Student Accounts Services

Stream: Individual Contributor

Level: Level 3

Hours Per Week: 40+

Work Schedule: Monday – Friday 8:30 A.M. – 5:30 P.M.

Will this job require the employee to work on site?
Yes

Employee Onsite Status
Hybrid

Telework: Yes

Required Background Check
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants

Employer will not sponsor for employment Visa status

Internal Applicants Only? No

Posting Number: S013996

Job Open Date: 02/04/2026

Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.