Learning and Technology Services: Desktop Support Specialist

Position Title:
Learning and Technology Services:
Desktop Support Specialist

Job Category:
Academic Staff

Employment
Type:
Regular

Job Profile:
User Support Supervisor

Job
Duties:

POSITION: A full-time, 100% on-site, professional academic staff position is available in Learning
and Technology Services (LTS), UW-Eau Claire’s central IT organization. The working title for this position is Desktop Support Specialist
with an official classification of User Support Supervisor. This is an ongoing position, contingent upon performance.

MINIMUM
QUALIFICATIONS: Three years of experience in troubleshooting and solving technology related issues. This is a very customer service
focused position and thus having the ability to meet with faculty, staff, and students and work through any technical issues or concerns
they are having in a professional and polite manner is required. Excellent written and oral communication skills are a must. The ability to
meet deadlines, pay attention to detail, and work under pressure are also required.

PREFERRED QUALIFICATIONS: A
bachelor’s degree in information systems, computer science, or equivalent area is preferred. Having certifications with any of the
following: Dell, Apple, Microsoft, and JAMF. Experience using customer ticketing and asset management systems.

DUTIES:
The position is a member of the Client Support Services (CSS) unit of LTS and provides campus-wide technical consulting and support for
hardware, software and related systems for the Apple macOS, Apple iOS, and Microsoft Windows computing platforms. In-depth knowledge of
these platforms, and the hardware they are used on is critical to this position’s success. This position is also responsible for assisting
in the deployment and maintenance of a variety of other types of technology residing in offices and other specialized locations across the
UW-Eau Claire campus. The position requires a very well-rounded understanding of technology and its relationship to providing support in a
mix of academic and business settings.

This position works closely with a wide range of IT professionals across several LTS units. In
coordination with other CSS staff, this position works with, and will assist in, supervising and mentoring student employees.

This
position works with the LTS Consulting group who facilitates the purchase of IT related hardware and software for campus. The accurate
upkeep of IT asset inventory records by the CSS unit for the entire campus is critical to supporting the Consulting function, as well as its
own team functions. The CSS team is also responsible for properly handling the disposal of technology for campus.

Being able to
handle difficult and complex assignments while demonstrating problem solving and troubleshooting skills is crucial to this position.
Possessing an understanding of the need for establishing priorities, being able to discern the relative importance of various matters, being
able to estimate the time necessary to complete tasks and being effective in addressing matters in their order of importance and in a timely
manner are also very important.

THE UNIT: Learning & Technology Services consists of 40 full-time staff members
along with approximately 70 part-time student employees. Learning & Technology Services is the primary IT unit for the campus and works very
closely with Academics Affairs and all other operational units of the university to provide IT services and support.

UNIVERSITY
and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 9,000 students, is consistently recognized as a top
comprehensive university in the Midwest. The university is widely known as a leader in faculty-undergraduate research and study abroad. We
strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and
dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/why-uwec/ .

The City of Eau Claire is located 90 miles
east of Minneapolis/St. Paul, situated at the confluence of the Chippewa and Eau Claire rivers. The city is at the center of a metropolitan
area of approximately 160,000 people. The area features beautiful parks and trails, strong public schools, a vibrant arts scene, varied food
culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically.
Please follow instructions found on the following Web site: https://wisconsin.wd1.myworkdayjobs.com/UW_Comprehensives. Please be sure you have included
the following in PDF format:

• Letter of application (Cover Letter)
• Resume
• Names and contact information for
  three professional references

Please direct requests for additional information about this position to: Craig Ernst; [email protected]

To ensure consideration, completed applications must be received by September
26th, 2025. However, screening may continue until position is filled.

Key Job
Responsibilities:

• Develops and facilitates individual and group end user trainings, answers questions, and provides
  information specific to complex information technology end user products and services

• Serves as a main point of contact
  for individuals and groups providing advanced-level organizational information about technology resources and addressing their
  needs

• Leads, schedules logistics, and secures resources for the completion of technology system integrations,
  compatibility tests, and functionality maintenance according to established user requirements

• Designs, implements,
  troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established
  policies and procedures

• Completes procurements, installations, configurations, repairs, automations, and modifications of
  complex technology hardware, software, and associated components independently

• Prepares and distributes reports on
  assigned unit’s performance, recommending adjustments to operational procedures to improve the effectiveness of programs and
  services

• Serves as the initial supervisor and point of contact on escalated customer services requests or production
  issues, either resolving or escalating the requests and issues

• Resolves or escalates personnel issues, makes
  recommendations on applicants after assessing the qualifications of potential new hires, and makes recommendations on the selection of
  applicants

• Guides the daily activities of an information technology staff by assigning work, evaluating performance, and
  developing
  documentation

Department:

Compensation:

Required
Qualifications:

Preferred
Qualifications:

Education:

How to
Apply:

Contact Information:

Special
Notes:

INSTITUTIONAL OVERVIEW

UW-Eau Claire, an institution of approximately 9,000
students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a
leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and
professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability,
leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/ .

The City of
Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately
100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant
arts scene and local food culture, and abundant recreational opportunities.

ADDITIONAL INFORMATION

The university reserves the right to contact additional references with notice given to the candidates at an appropriate
time in the process. Employment will require a background check. Employment will also require you and your references to answer questions
regarding past conduct related to sexual violence and sexual harassment.

The Universities of Wisconsin will not reveal the
identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See
Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for
learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and
staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus
Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire
Report. Also visit our Campus Security Authority(CSA) policy.

EEO STATEMENT

Qualified applicants will receive
consideration for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy,
disability, status as a protected veteran, or other bases as defined by federal regulations and UW System policies. We are committed to
building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.