Learning Management System Administrator

Southern Connecticut State University is a diverse and student-centered university dedicated to academic excellence, access, and service
for the public good. Southern provides a supportive and welcoming environment for all members of its community through a campus wide
commitment to social justice. Founded as a teacher’s college in 1893, Southern has evolved over the past century into a comprehensive public
university of more than 9,000 students, offering graduate and undergraduate programs in the liberal arts and professional disciplines. It is
one of four universities in the Connecticut State Colleges and Universities System. The University is located in New Haven, a city rich with
arts and culture, and less than 90 miles from New York City and 140 miles from Boston.

The LMS Administrator oversees the day-to-day
operation of the University’s learning management system (LMS), The position involves configuring and modifying the LMS to match IT
policies, participating in the planning, testing and scheduling of new releases, service packs, patches, LMS server add-ons, system work
associated with maintaining and expanding LMS system automation and integration with third-party systems. The LMS Admin also troubleshoots
complex user support problems, and interacts with the vendor, and other technical staff, to plan system upgrades and to devise problem
resolutions. The LMS Admin supports users of the LMS in the technical back-end role and needs to be familiar with user roles, problems,
implementation and maintenance of courses.

Position Responsibilities

• Performs day-to-day system
  administration, operation, maintenance, and utilization of the Learning Management System, including various testing environments.
• Performs application configuration and enhancement changes.
• Participates, coordinates and provides quality assurance for the
  integration planning, testing, scheduling and implementation of new LMS releases that include system upgrades, service packs, patches,
  building blocks, product releases and other integrated applications with the LMS.
• Maintains documentation of e-learning management
  system and platform integrations.
• Documents and communicates changes due to new configurations, upgrades, and patches.
• Participates in LMS/remote learning initiatives and serves as an IT representative on various related university committees and working
  subcommittees.
• Serves as Tier 2 technical support in troubleshooting complex user support problems. Collaborates with faculty and
  staff to develop resources and processes that promote online and hybrid learning.
• Participates in the development and
  implementation of policies and procedures for instructional technology support.
• Consults and assists other teams to develop,
  document, plan and implement instructional technology workshops for faculty and students.
• Analyzes and researches solutions for end
  users’ LMS technology challenges.
• Assists with the connectivity interface between the ERP and LMS (including SSO).
• Attends
  and participates in committee, staff, informational and professional meetings in representing the university and its interests in serving on
  system-wide eLearning panels and teams.
• Collaborates with working committees to deliver technical support to faculty with ongoing
  instructional course design needs and inquiries with recommended best practices.
• Encourages and facilitates access for faculty to
  technological training services, and helps faculty utilize technology applications that enhance teaching and learning excellence.
• Works with other local, system, or vendor-based resources to coordinate complex, high priority projects.
• Performs other duties
  related to those above which do not alter the basic level of responsibility of the position.

Qualifications

Bachelor’s degree required, Master’s degree from a regionally accredited institution in educational
technology, Instructional Technology or other appropriately related field preferred. Four (4) years of experience in the administration of a
learning management system (LMS), Blackboard preferred. Experience working collaboratively in a team environment with diverse stakeholders
at all levels of a higher education institution preferred. Strong skills building and maintaining collaborative working relationships with
faculty and staff. Excellent verbal and written communication and analytical skills. Experience supporting faculty in the design and
troubleshooting of online/hybrid courses. Knowledge of web accessibility issues a plus. Experience with application administration of
Enterprise Resource Planning Systems (ERP), distance education training, and portal a plus. These requirements may be waived for individuals
with alternate experience.

Application

For full consideration, please submit a cover letter of application,
resume, and contact information for three professional references to [email protected] no later than May 23, 2025. Applications will be reviewed immediately, and the position will
remain open until filled.