Manager/Telecom Operations

MANAGER/TELECOM OPERATIONS

Position Number: S-3813

Position Summary:

Responsible for all aspects pertaining to the day to day operations of telecommunications systems, the management of telecommunications related activities as well as supervision and oversight of the Install Repair Technicians. Responsible for office operations regarding vendor accounts and supervision of inventory management.

Required Qualifications:

Bachelors degree or an equivalent combination of education and experience, preferably in a technical telecommunications related field.
Three years of experience in the telephony field.
Proven experience and efficiency with Microsoft Office Suite.
Ability to distinguish colors.
Working knowledge of electricity/electronics with experience but not limited to the areas of digital/electronic switching, telephone system design, framework, installation and repair, data communications, security, voicemail systems, and outside telephone plant cabling.
Demonstrated ability to maintain meaningful preventive maintenance schedules.
Demonstrated ability to apply exceptional troubleshooting and communication skills, as well as the ability to interact successfully with the end user.
Demonstrated positive interpersonal skills.
Demonstrated ability to communicate effectively and project a positive attitude.
Willing to be on call.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Preferred Qualifications:

Masters degree.
Technical writing skills.

Duties & Responsibilities:

Responsible for the day to day operations and management of telecommunications related activities.
Responsible for staff and student employment procedures and documentation.
Prepares monthly IT expenditure spreadsheet.
Utilizes software and hardware diagnostic tools to identify, diagnoses and repairs complex problems.
Responsible for troubleshooting of telephone and data circuits and equipment.
Works closely with other college and departmental technicians and collaborates with other IT staff.
Responsible for advising administrative supervisor of needs regarding repair facilities and equipment available, of needs regarding the altering of preventive maintenance schedules, and of needs regarding repair maintenance problems in general.
Participates in long and short range technology planning.
Maintains documentation regarding telephone and data configurations, operating procedures, and service records relating to communications on campus.
Supports students and staff on with on-site or phone consultation concerning adds, moves, changes to campus telephone and data operations.
Assists in collection of data for IT inventory management.
Participates with the Director of Networks in maintaining policies and procedures.
Coordinates, analyzes, and verifies payments and credits with vendors.
Maintains cost structure for services and equipment purchased by the university.
Purchases all supplies associated with telephone, data, cable television, security, network, and general office supplies and computers.
Performs research pertaining to cost effective contracts and purchases.
Responsible for telephone system design and outside telephone plant design.
Tests the operation of Telecommunications equipment.
Implements the latest technological advances.
Trains staff and the university community on the technology issues and equipment.
Direct supervision of the Telecommunications installer repair staff.
Oversight of installer repair work orders and submission of charges for services.
Coordinates work load for staff and analyze productivity.
Works with installer repair group on design and implementation of equipment and systems.
Performs inspection of telecommunication Installer repair work.

Supervision Exercised:

Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. The Leadership Standards define how we lead and treat others in our teams. As leaders, it is our responsibility to seek input from our teams to continuously improve leadership abilities and demonstration of the standards. Additionally, it is our responsibility to encourage and support the growth and development of those whom we lead. At CMU, we encourage employees to grow both personally and professionally, and thus advance CMUs culture of excellence.

Employee Group: Professional & Administrative -Salary
Staff Pay Level:
Pay Range: $75,000 – $90,000
Division: President
Department: Telecommunication Services-OIT
Position Status: Regular
Position End Date:
Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: M-F, 7:30am-4:30pm; nights and weekends as required
Location: Mount Pleasant, MI
Posting Ends: 02/27/2026
Open Until Filled: No

About the Department:

About CMU:

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, masters, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 mens and womens Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. Its part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the states largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions – Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more – are within easy reach of the citys central location in Michigans Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards:

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

Message to Applicants:

Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMUs mission, vision, and leadership standards.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

To apply, visit https://www.jobs.cmich.edu/postings/44371

CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.

If you wish to see “Know Your Rights ” posters, please click here.

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMUs Title IX Coordinator, the US Department of Educations Assistant Secretary, or both.

CMUs Title IX Coordinator can be reached at:

Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: [email protected]

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