Office Associate

Position Title:
Office Associate

Job
Category:
University Staff

Employment Type:
Regular

Job
Profile:
Administrative Assistant II

Job Duties:

POSITION: A full-time
university staff position is available in the Advising, Retention & Career Center beginning December 1, 2025. The working title of this
assignment is Office Associate with the official title of Administrative Assistant II. This is an expected-to-continue assignment which
requires a six-month probationary period. This position provides administrative support to the Center and coordinates academic
testing.

Essential Job Functions and Responsibilities

Front Desk Staffing (40%):

• Answer phone calls and emails
  from students, parents, faculty, staff, and community members, guiding them to the correct resource, making referrals to appropriate campus
  offices as needed
• Greet students checking in for appointments, offering exceptional student-centered service
• Utilize web
  scheduling programs (Navigate, Handshake, and Outlook) to accurately schedule and update appointments for center directors, advisors, career
  counselors, student interns and service-learning coordinators, and assist students with check-in process
• Assist in training of new
  student staff
• Provide information to students

Academic Testing Support (50%):

• Manage email and phone for the
  Academic Testing Center, responding to inquiries within 1-2 business days.
• Utilize a variety of platforms (PLS, Peoplesoft, QAP,
  Canvas) to obtain, analyze, and upload student exam scores
• Post test credits to student record Use Navigate platform to create and
  manage individual testing session registration
• Help students to schedule individual testing appointments; work with Center for
  Placement Testing to address any accommodation requests
• Update training manuals and shared drive information as needed with yearly
  updates
• Train student proctors and student front desk workers on testing procedures, emphasizing test security and confidential
  record-keeping

Administrative Support (10%):

• Process academic plan changes and advisor assignments in CampS for
  students
• Maintain and update various databases and tracking systems
• Coordinate changes/updates for drop-in coverage;
  cancel/reschedule appointments for staff who are out of the office unexpectedly
• Give consent to register for students to enroll in
  GEN 250 course
• Assist with requesting parking permits, room reservations, and catering
• Provide support to department
  programs and initiatives
• Inventory and order office supplies
• Support department hiring processes and administrative
  follow-up
• Process printing orders
• Handle department billing
• Other duties as assigned

Key Job
Responsibilities:

• Sends, receives, copies, and distributes communications to the appropriate entities according to
  established policies and procedures under general supervision

• Maintains established methods and organizational systems
  directed at the maintenance of electronic/physical records related to work operations according to established policies and
  procedures

• Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations

• Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and
  through other communication mediums, and routes more complex inquiries to the appropriate entities

• Collects, analyzes, and
  prepares various communication materials from established sources utilizing technology
  mediums

Department:

The unit of the Advising, Retention & Career Center consists of 42 staff members
with a mission to empower students in their academic and professional goals.

Compensation:

$21.00 per
hour

Required Qualifications:

• High school diploma
• Demonstrated customer service experience and
  professionalism
• Detail orientation, strong organizational and time management skills
• Excellent verbal and written
  communication skills
• Knowledge of Microsoft Office software
• Strong interpersonal skills and the ability to work and
  communicate with diverse groups of people
• Ability to work independently and as a member of a team, applying judgment and logic,
  while demonstrating motivation and interest

Preferred Qualifications:

• Recent work experience in an
  office setting
• Use of Microsoft Excel in a recent work or educational experience
• Experience with student
  testing
• Experience with student information systems and/or customer relationship management software

How to
Apply:

Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire
Website: http://wisconsin.wd1.myworkdayjobs.com/UW_Comprehensives. You must create an account and login before you can apply. Please
be sure you have included the following in PDF format:

• Cover letter
• Resume
• Names and contact information for
  three references.

Contact Information:

Kim O’Kelly, [email protected]

Special Notes:

INSTITUTIONAL
OVERVIEW

UW-Eau Claire, an institution of approximately 9,000 students and 1,200 faculty and staff, is consistently
recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study
abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and
learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/ .

The City of Eau Claire, situated at the
confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles
east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food
culture, and abundant recreational opportunities.

ADDITIONAL INFORMATION

The university reserves the
right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a
background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence
and sexual harassment.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in
writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire
Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of
Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area
surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires
colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire
Report. Also visit our Campus Security Authority(CSA) policy.

EEO STATEMENT

Qualified applicants will receive
consideration for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy,
disability, status as a protected veteran, or other bases as defined by federal regulations and UW System policies. We are committed to
building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.