Office Coordinator

Job #: 042277
Location Syracuse, NY
Pay Range: $17.86 per
hour
Hours:
Standard University business hours.

8:30am – 5:00pm (academic year)
8:00am – 4:30pm
(summer)

Hours may vary based on operational needs.

Job Type: Full Time

Job
Description:

Parking and Transportation Services is seeking an Office Coordinator for a variety of administrative tasks
associated with employee, student and guest parking permits at Syracuse University. These duties include, but are not limited to, assisting
customers with online and in-person purchases. Manually entering and verifying data using the parking permit software. Answering customer
questions and concerns via email, phone and in-person. Excellent customer service skills required. General clerical, secretarial and special
project duties as assigned.

Education and Experience:

• High School Diploma required.
• Computer literacy
  essential.
• Proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel.

Skills and Knowledge:

• Committed
  to customer satisfaction and providing exceptional customer support.
• Strong phone contact and active listening
  skills.
• Excellent communication skills.
• Ability to remain calm when customers are upset.
• Resolve customer issues
  promptly or notify manager when appropriate; problem solving attitude.
• Demonstrated teamwork
  skills.

Responsibilities:

• Demonstrate excellence in providing exceptional customer support.
• Answer customer
  questions, address customer concerns, and educate customers on University parking policies and procedures by email, phone, and in-person
  interactions.
• Resolve customer issues promptly or notify manager when appropriate. Manifest a solution-oriented, problem-solving
  approach.
• Assist customers with in-person and online permit purchasing.
• Demonstrate empathy, patience and a positive
  customer-focused attitude.
• Administer the Departments Guest Reservation system, including tracking the number of used parking spots
  and ensuring the proper chart-string is billed; maintain customer records by accurately updating and recording information.
• Utilize
  the parking software to accurately complete data entry and verification; utilize Microsoft Outlook, Microsoft Excel, Microsoft Word as
  required.
• With an emphasis on accuracy and efficiency, assist the field staff with daily reconciliations of the lots and garages as
  well as with pre- and-post parking event administration.

About Syracuse University:

Syracuse University is a
private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the
geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential
college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a
choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over
15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population
from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:

Syracuse is a medium-sized city
situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals
approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks,
museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full
Consideration By:

To apply, visit https://www.sujobopps.com/postings/110983

Syracuse University is an
equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender,
national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions,
employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long
history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment
programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally
transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans
builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to
the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family members.

jeid-2c20499ab872524c9d9e54596a63452c