One-Stop Generalist I – 005144

Position Number: 005144

Minimum Qualifications

High school diploma or equivalent and two years of related experience. An equivalent combination of education and experience may be considered.

Preferred Qualifications

Customer service in a student-focused higher education environment or student support services is preferred.

Job Description Summary

The University of South Alabama’s One-Stop department is seeking to hire a One-Stop Generalist I. Interested candidates should apply to be considered.

Essential Functions

• Directly support student efforts to successfully transition to USA and reach their completion goals, providing guidance to applicants and students who need additional support to navigate the student experience.
• Answers questions via incoming phone calls, live chats, and in-person visits regarding federal financial aid, student account services and questions related to other student services areas, as needed.
• Directs calls to other departments, as applicable.
• Logs communications in the database as needed for audit trail purposes.
• Assists with onboard training and refresher training as needed.
• Provides accurate information quickly, efficiently and with a positive attitude by demonstrating a high-level of communication skills and extensive knowledge with those you are working with to ensure they feel supported.
• Exceeds expectations and ensures calls and visits are managed with student-first mentality.
• Attends and participates in scheduled events during and after office hours, as needed.
• Participates in extended office hours as scheduled during the year.
• Provides general office support that assists in the functioning of the office.
• Regular and prompt attendance.
• Ability to work schedule as defined and overtime as required.
• Related duties as required.