One Stop Specialist I

ABOUT
US

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help
working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior
College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13
consecutive years (2013-2025), the university has a long track record of online innovation. Students across 49 states and internationally
can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online,
career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing
future-ready learners who can thrive in a rapidly shifting world.

This position is open to candidates who currently reside in one
of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota,
Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Employees must be
available for collaboration during core hours from 10am to 3pm (PST).

ABOUT THE ROLE
The One Stop
Specialist I will knowledgably assist and continually support UMass Global Students with each of the various steps and processes experienced
throughout the student lifecycle and beyond. They will provide high quality, customer focused service to all students, staff, and guests.
Communicate and collaborate throughout the university One Stop community and perform other duties based on department needs. Perform all
duties in accordance with the University’s policies and procedures, all US state and federal laws and regulations, wherein the University
operates.
TYPE OF SUPERVISION:

Receive supervision from the One Stop Supervisor.

• Supervision – indicates that
  the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.
  

POSITION DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Financial Aid

• Acquire
  and demonstrate content knowledge regarding specific degree, credential, and certificate programs. Pursue and demonstrate knowledge of the
  Federal Financial Aid program.
• Serve as the main point of contact for students with the financial aid office. Provide financial aid
  information to students regarding the application process, needs determination, verification, and status of their financial aid application
  in accordance with all applicable laws, regulations, and policies.
• Work with Financial Aid Office to resolve information
  discrepancies. Reconcile admission status with financial aid applications.
• Complete funding plans based on student education
  plans.

Student Accounts/Business Services

• Assist students with various questions regarding their accounts including
  but not limited to payments, holds, and refunds.
• Run student account reports, analyze student accounts and records for accuracy and
  completion.
• Contact students regarding past due accounts and provide due diligence in collecting money owed to the
  university.

Student Services

• Perform student services functions including assisting students with registration
  questions/processes; add/drop procedures, graduation information and basic student application questions.
• Input and track missing
  documents including Financial Responsibility Agreements (FRAs) and Interest Disclosure Statements.

Military
Programs

• Provide information to military students regarding all applicable programs and services.
• Collect & review all
  military program forms, build and maintain military student file of supporting eligibility documents and continued certification of
  enrollment for audit purposes.
• Work with Military and VA Student Services staff to assist veteran students with any issues that may
  affect their attendance or benefits.

Other Duties

• Performs other duties, as assigned

POSITION
SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR
LICENSES:

Required

• Associate’s degree or relevant combination of experience and education,
• 2+ years
  previous experience in student financial aid, student accounts, customer service based positions or closely related
  field.

Desired

• Bachelor’s degree in accounting or related field
• Experience working in higher education
  preferred
• Knowledge of UMass Global University policies and procedures.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Outstanding customer service skills including interpersonal and active listening skills along with an analytical and critical
  thinking ability to interpret and respond appropriately to diverse groups of people in various situations.
• Ability to communicate
  clearly and concisely with tact and diplomacy in all oral and written communications.
• Ability to work effectively independently and
  in a team environment while continually focusing on the needs of the students.
• Ability to exercise appropriate personal initiative
  and accountability.
• General familiarity working in database systems including data entry, queries and running
  reports.
• Ability to accurately perform key mathematical functions (e.g. addition, subtraction, multiplication,
  division).
• Proven ability to execute instructions accurately and in a timely manner.
• Strong administrative, organizational,
  and prioritization skills.
• Must have exceptional follow-up, follow-through, and attention to details skills, accomplishing tasks
  with concern for all areas involved, no matter how small.
• Demonstrated ability to work efficiently and complete tasks in a
  fast-paced environment amidst interruptions and fluctuating workloads.

Machines, Tools, Equipment, Electronic Devices and
Software: Intermediate level experience in Microsoft Office Word, Excel, Outlook. Familiarity with the use of standard office equipment
(e.g. copier, fax, scanner, etc.).

Contact with Students: Frequent

Contact with Faculty and/or Staff:
Frequent

Contact with Community and Vendors: Occasional

The hiring range for this position is $19.00 – $21.40 per
hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years &
depth of experience, and equity with internal team members.

BENEFITS AND PERKS

At the University of Massachusetts
Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage
  with spending account options.
• Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous
  time off, including paid holidays and a paid winter break.
• Financial Security: Life, disability, accident, legal, identity
  protection, and student debt support.
• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6%
  match for a 9% total employer contribution!
• Education: Tuition discounts for employees and family and Tuition Exchange
  program with other universities. PSLF eligible employer.
• Wellness: Counseling services, Free Calm Health subscription and
  year-round wellness programs.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work
environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on
the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious
observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations
related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender
expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military
(past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic
information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides
reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring
process, please notify the recruitment department at [email protected].