Operations and Infrastructure Technician

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Ref. No.: 49964

Position ID:
193714

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State
University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant
research in the nation. Our unique character – shaped by our mission, outstanding academics, facilities, and community life – promotes
extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working
at Binghamton University is more than about having a great job – it is about having the opportunity to flourish in an exciting, engaging
environment. Our faculty and staff appreciate Binghamton’s collegial and inclusive culture and its commitment to excellence, education,
innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics,
distinguished faculty who value cutting-edge, and community-engaged research, teaching and service, exceptional staff, and ultramodern
facilities to engage and challenge its 18,000+ students. Our high-achieving student body represents diverse experiences from
first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through
technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in
keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Instructional Support Associate (SL-2)

Salary: Commensurate with qualifications and experience

The primary
role of the Operations & Infrastructure Technician is to provide support for the Binghamton University technical infrastructure. This
includes:

• Provide network, telephony, and physical security (camera, door, and CCTV) support to the campus’ remote
  sites
• Provide operational support for ITS-managed spaces on the Health Sciences Campus and at remote sites, including campus IDFs
  and data center facilities
• Troubleshoot and repair networking hardware and Ethernet connections
• Troubleshoot and repair
  telephony hardware
• Troubleshoot and repair card access and key box hardware
• Assist with the installation, documentation, and
  maintenance of IDF UPS battery backup devices
• Assist with the configuration, installation, cabling, and documentation of
  infrastructure hardware
• Assist with ongoing infrastructure maintenance (i.e. hardware and firmware upgrades) across the enterprise
  network infrastructure at Binghamton University
• Handle RMA duties for infrastructure equipment as required

Requirements:

• Associate’s Degree (or higher)
• At least 1 year of experience working in an Information
  Technology role
• At least 1 year of hands-on experience in working with enterprise infrastructure equipment such as IP cameras, door
  access equipment, VoIP phones, or network switches
• At least 1 year of customer service-related experience
• Availability for
  occasional after-hours support (post 5 p.m.) and early morning maintenance (before 8 a.m.)
• Ability to bend, lift, and carry at least
  30 pounds, and be able to work comfortably in closet-type spaces
• Valid Driver’s License to operate a vehicle in New York
  State

Preferred:

• Experience working with fiber optic-based network connections
• Experience working with
  Ethernet

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future
to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University
is not an E-Verify employer.

Additional Information:

Offers of employment will be contingent upon successful
completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a
tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or
mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until
such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you
before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected]

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed “To the Search
Committee.”

Postings active on the website, accept applications until closure.

For information on the Dual Career Program,
please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html