The Operations Coordinator supports the effective operation of the Financial Aid & Scholarships office by coordinating document
management processes,
providing administrative and operational support, and serving as an operational resource for financial aid policies,
documentation
requirements, and compliance-driven processes. This position plays a key role in ensuring accurate document handling, timely
workflow
execution, and high-quality service to students, staff, and campus partners. While primarily focused on financial aid operations,
the role
also includes administrative coordination responsibilities that support the day-to-day functioning of the department and an AVP.
Due to the
nature of the work, the position requires a primarily on-campus presence, with limited remote work flexibility at the discretion
of
leadership.
The salary
for this position begins at $49,701.00 and is commensurate with education and experience.
Why work for Sinclair College?
The
following are some of the benefits that professional staff with Sinclair
College receive:
- Tuition waiver for employee and
dependents for all Sinclair courses and programs - Support for
continued training and education, including tuition reimbursement for
other universities and colleges - OPERS pension participation
option, with 14% employer contribution - 4+ weeks of personal
and vacation leave, 3+ weeks of sick leave annually - 14 days of
annually observed company holidays - Expansive and
competitive insurance programs, including an HSA with annual employer contribution
available - High quality programs and events for
work-life balance
Principal Accountabilities:
-
Responsible for oversight and management of the Document
Management System within the Financial Aid & Scholarships office, including
Title IV-related student documentation, scanning and linking
records, monitoring financial aid workflows, troubleshooting issues, training
staff, and identifying areas for process improvement to
support timely and compliant aid processing - Serve as records retention
liaison, maintaining and monitoring all files, office
manuals and handbooks - Greet and assist students, staff and faculty who need
assistance from the “back office” of Financial Aid &
Scholarships. - Answer phone calls and replying to email messages in a
timely manner - Apply working knowledge of federal,
state, and institutional financial aid policies to respond to inquiries from
student support areas (e.g., Welcome Center, Academic Advising
Center, Regional Centers), interpret documentation status, and route issues
appropriately within Financial Aid & Scholarships -
Conduct appeal intake and document evaluation within the Elluican
CampusLogic system, including SAP, professional judgement, and special
circumstance appeals, ensuring documentation meets federal and
institutional requirements and is ready for FA Officer review, and follow up
with students as needed - Administrative support
including processing mail, managing calendars, initiating purchase requisitions,
making travel arrangements, ordering supplies, coordinating
meeting logistics, preparing expense reports, organizing office and campus
space, etc. - Assist with other ad-hoc financial aid
processes (e.g. reports, data collection and review) - Support core
financial aid operations and provide strong customer service and
student advocacy as demonstrated through a positive attitude,
approachability, adaptability, problem solving, and a desire to support
student success and completion - Other duties as
assigned
Requirements:
- Eligible applicants must
meet the following education and experience
requirements:- Bachelor’s degree and 2 years of related work experience
-
Associate’s degree and 3 years of related work
experience
- Knowledge of financial aid regulations, policies, and
procedures preferred - Strong organizational
and time management skills, with ability to manage multiple tasks and priorities
required - Excellent interpersonal and
communication skills, both written and verbal required - Proficiency in Microsoft
Office Suite and experience with student
information systems (e.g., Colleague) preferred - Ability to maintain confidentiality and
handle sensitive information with
discretion required - Attention to detail and accuracy in record-keeping and data entry
required
Source ⇲
