Outreach & Completion Specialist

Outreach & Completion Specialist

Wenatchee Valley College

Salary: $50,000.00 –
$57,881.00 Annually

Job Type: Full-time

Job Number: 2025-00031

Location: Wenatchee,
WA

Department: Financial Aid

Closing: 10/16/2025 11:59 PM Pacific

Job Summary

The
financial aid outreach and completion specialist is a full-time, one year position at Wenatchee Valley College. This position will report to
the financial aid director at WVC but will be embedded at Eastmont High School. This position is focused on collaboration with the partner
school to increase financial aid application completion through workshops, presentations and other outreach methods and initiatives.
“Financial Aid Applications” refers to both the Free Application for Federal Student Aid (FAFSA) and the Washington Application for State
Financial Aid (WASFA).

Essential Functions

Application Completion Initiatives

This
position will be both promoting financial aid applications to students at the high school level but providing group and individual
assistance with the goal of increasing total students completing these applications.

• Create, plan, and execute workshops and
  presentations, focusing on informing students of available financial aid applications and completion requirements.
• One-to-one
  assistance on financial aid, admission, and scholarship application submission.
• Assess student progress toward application
  completion and milestone achievement and make appropriate referrals for additional student support as needed.

Financial Aid
Advising

This position will also be providing additional information and assistance to students regarding general financial
aid to facilitate their transition to the college level.

• Guide students on submission of additional documents requested from colleges
  (i.e. verification documents).
• Provide financial aid counseling and advice to students and analyze any problems.
• Serve as a
  liaison between students and Wenatchee Valley College when resolving student account issues and outstanding
  items.

Reporting and Analysis

This position will need to perform various administrative and reporting
duties both throughout the week and periodically as requested. Information and reports may be requested by WVC or by the State Board of
Community and Technical Colleges (SBCTC)

• Track students, collect, analyze, and report on student interactions and attendance for
  events.
• Creation of reports to the state on outreach initiative outcomes.

This is not intended to be an exclusive list of
all duties and responsibilities. Related duties and responsibilities may be
assigned.

Qualifications

Minimum Qualifications:

• Associate’s degree.
• One year
  experience in student financial aid, student services or related field.
• Experience with FAFSA and/or WASFA
  applications.
• Excellent writing, speaking, and presentation skills.
• Or, if you do not meet one or more of qualifications
  listed above but have an applicable combination of education and experience which demonstrates the ability to perform the essential
  functions of the position.

Preferred Qualifications:

• Bachelor’s or higher earned degree.
• One or
  more years’ experience presenting information to large groups of 30 or more in a professional or higher education
  setting.
• Experience collecting and preparing reports.
• Experience with development and implementation of student tracking
  processes.
• Experience using online student information systems such as PeopleSoft.
• One or more years’ experience working in
  a community college setting.
• Experience creating digital content (such as Word/PDF documents and web and learning management system
  content as appropriate to the role) in accessible formats.
• Bilingual in Spanish and English.

Knowledge, Skills, &
Abilities

• Customer Service: Knowledge of customer service skills and best practices with ability to provide general and
  specialized student support with professional courtesy, empathy, and interest in positive problem solving.
• Oral communication: Speak
  clearly and persuasively, actively listen and take the time to understand the points being made, including asking questions as appropriate
  and responding to questions.
• Quality: Accurate and thorough, look for ways to improve and promote quality, provide feedback to
  improve performance, monitor own work to ensure quality.
• Professionalism: Approach others in a tactful manner, react well under
  pressure, treat others with respect and consideration and follow through on commitments.
• Problem solving: Ability to assess
  situations and think beyond the immediate issue to anticipate and fulfill future needs before they become complications.
• Diversity,
  equity and inclusion: Demonstrated competency and experience working in a diverse academic environment, inclusive of students, faculty, and
  staff of varying social, economic, cultural, ideological, gender and racial/ethnic backgrounds and those with physical, emotional and/or
  learning disabilities.
• Technical/computer skills: High level of proficiency and accuracy in Microsoft Office; familiarity with
  Canvas, PeopleSoft, and other college systems; ability to be cross trained to provide basic technical support.
• Student services:
  Knowledge of college processes such as admissions, enrollment, and financial aid; ability to be cross trained to provide student services
  support.
• FERPA: Maintain a high level of confidentiality and follow FERPA guidelines.

Additional
Information

Terms of Employment:

This is a full-time, overtime-eligible exempt position contracted
until June 30, 2026.

The starting salary hiring range for this position is $50,000 to $57,881. Individual placement
within the hiring range is based on the candidate’s current experience, education, skills, and abilities related to the position. The salary
will be prorated to reflect the actual number of contract days worked in the remainder of the fiscal year.

Your paycheck is just part
of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of
your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance; life
and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided.
For more information, please visit our benefits websiteat: https://www.wvc.edu/humanresources/benefits.html.

Work Schedule & Environment:

• Normal work hours are Monday through Friday, 8:00 a.m.-5 p.m. (1 hour lunch).
• Work is
  performed at Eastmont High School in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at
  a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain
  filing systems for departmental records. Some evening or weekend work and/or occasional travel will be required.
• Regular and
  consistent attendance required.

Conditions of Employment:

• An offer of employment will not carry with it any
  responsibility or obligation on the part of the College to sponsor an H-1B visa. Wenatchee Valley College only employs U.S. citizens and
  lawfully authorized non-U.S. citizens. All new employees must show proof of identity, and eligibility verification as required by the U.S.
  Citizenship and Immigration Services.

• All offers of employment are subject to background checks. Prior to a new hire, a
  background check including criminal record history will be conducted. Information from the background check will not necessarily preclude
  employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Finalists
  are required to complete the sexual misconduct disclosure form as required under RCW 288.112.080.
• A valid Washington state driver’s
  license may be required.

Application and Selection Procedure:

Complete application packages must
include the following:

• Complete Wenatchee Valley College online application.
• Upload a cover letter that specifically
  describes how your educational background and experience meet the minimum and preferred qualifications. (five pages max)
• Upload
  resume. (five pages max)
• Complete supplemental questions.

It is your responsibility to submit all required application
materials before the deadline. Please do not send reference letters or other unsolicited materials. They will not be shared with the
screening committee and cannot be returned to you. Only finalists may be asked to send additional materials.

Attachments from
prior applications will not upload automatically to your new application. Should you have difficulties uploading your documents, please
contact NeoGov Technical Support at 1-855-524-5627 for assistance.

The closing date is 11:59 p.m., PST, October 16,
2025. The college reserves the right to extend the closing date if deemed necessary.

Reasonable
Accommodation:

Applicants with disabilities who require assistance with the application and employment process will be
accommodated to the extent reasonably possible. Requests should be made to the human resources office by calling 509-682-6440. Persons who
are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state’s free telecommunication access
service.

Equal Opportunity Employer:

Wenatchee Valley College is committed to a policy of equal opportunity
in employment and student enrollment. All programs are free from discrimination and harassment against any person because of race, creed,
color, national or ethnic origin, sex, sexual orientation, gender identity or expression, the presence of any sensory, mental, or physical
disability, or the use of a service animal by a person with a disability, age, parental status or families with children, marital status,
religion, genetic information, honorably discharged veteran or military status or any other prohibited basis per RCW 49.60.030, 040 and
other federal and laws and regulations, or participation in the complaint process.

Equity Statement:

Research
suggests that women, gender diverse, BIPOC individuals may self-select out of opportunities if they don’t meet 100% of the job requirements.
We encourage anyone who believes they have the skills and the drive necessary to succeed here to apply for this role.

The following
persons have been designated to handle inquiries regarding the non-discrimination policies and Title IX compliance for both the Wenatchee
and Omak campuses:

• To report discrimination or harassment: Title IX Coordinator, (509) 682-6445, [email protected].
• To request disability
  accommodations: Student Access Manager, Wenatchi Hall 2133, (509) 682-6854, TTY/TTD: Dial 711, [email protected].

This recruitment
announcement may not reflect the entire job description and can be changed or modified at any time.

To apply, please visit https://www.schooljobs.com/careers/wvc/jobs/5099934/outreach-completion-specialist

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