Job ID: 318276
Department
ARTS & SCIENCES; DEAN (BL-ARSD-IUBLA)
Department
Information
The College of Arts and Sciences has aligned Academic Advising, Undergraduate Recruiting, the Walter Center for
Career Achievement, Operations and Strategy, and International Programs to make up a unified, student-serving team, Academic Engagement and
Student Experience (AESE). The AESE empowers Arts and Sciences students to thrive within the College community and to prepare for meaningful
and successful lives. We facilitate learning, academic success, career development, and global understanding for all students from
application to graduation.
Job Summary
The Part-Time Placement Administration Assistant supports core operational
functions of Placement Administration by organizing departmental resources, coordinating ticket assignment workflows, and assisting with
engagement-related data collection and follow-up activities.
Department-Specific Responsibilities
- Provides
resource and materials support - Assists in organizing and maintaining Placement Administration resources within
SharePoint. - Serves as a secondary responder for student-facing tickets using established templates.
- Escalates issues to the
Director of Placement Administration or the Placement Specialist as appropriate. - Assists with individual record updates and
approvals in 12Twenty as needed. - Supports upkeep and updates of 12Twenty contact lists for intern communications.
- Assists
when needed in basic data cleaning projects (i.e cleaning up emails or minor typos) - Physical Space Resource Manager
- Manages
physical space for proctoring - Assists with check-in and setup for student requiring in-person proctoring
- Assists with
managing physical resources and hardware allocated for placement proctoring - Manages ServiceNow ticket support
- Monitors
incoming ServiceNow tickets across all Placement and Assessment groups. - Assigns tickets to appropriate staff following established
workflows. - Flags cold tickets requiring follow-up or clarification within the Data and Assessment Microsoft Teams
channel. - Oversees management Data Collection Support
- Conduct weekly follow-ups with Career Coaches regarding: appointment
type updates and event information updates. - Provides backup or supplemental support for Handshake-related data
collection. - Collects and verifies hand-collected event attendance as needed.
- Tracks data completion and escalating missing
or incomplete information when appropriate.
Qualifications
EDUCATION
Required
- High school diploma or equivalent (such as HSED of GED)
Preferred
- Bachelor’s degree
SKILLS
Required
- Proficient communication skills
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and
other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office
environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Bloomington, Indiana
This position is eligible for a hybrid schedule (mix between remote and
in-person work), subject to change in the future based on university policy and business needs.
Advertised
Salary
$20.00 per hour
Benefits Overview
For full-time staff employees, Indiana University offers a wide
array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU
contributions - Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance
program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job
Classification
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family:
Part Time Employee
Click here to learn more about Indiana University’s Job Framework.
Equal Employment
Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in
hiring. See Indiana University
Notice of Non-Discrimination here which includes contact information.
Contact Us
Request Support
Telephone: 812-856-1234
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