Department: Family Medicine – Clinics
Job Category: Support Staff
Job Summary
This position is at Bristol Family Medicine.
The Patient Care Representative works under the general supervision of the Center Manager, performing medical front office duties. Job duties involve the following:
- Provide excellent customer service by maintaining friendly/professional interactions with patients
- Computerized appointment scheduling via telephone and face-to-face, while maintaining a professional demeanor
- Performing data entry of over-the-counter charges and payments
- Handling patient registration and certification of patient demographics
- Verifying all patient information at the time of each scheduled appointment
- Setting up medical records
- Assisting in retrieving medical records as needed
- Assisting in filing and maintaining medical records;
- Performing other related duties as assigned
The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
- Paid time off & leave
- 17 paid holidays
- Educational Assistance
- Health and life insurance
- Retirement
- Access to University facilities and services and much more!
Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/.
ETSU is an Equal Opportunity Employer.
Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities
- Ability to work in a fast paced environment, be flexible and handle stress well
- Ability to accept responsibility and take initiative in accomplishing duties
- Ability to communicate effectively with patients, supervisors, physicians, and co-workers both orally and in writing
- Ability to communicate professionally via telephone
- Ability to handle all patient information responsibly
- Ability to adhere to and apply all university, college, department, and clinic policies and procedures
- Ability to behave professionally at all times and present a positive image of the facility
- Ability to work as a team member
- Ability to react calmly in emergency situations
- Ability to pay attention to details
- Ability to apply time management principles in order to accomplish assigned duties
- Keyboarding skills and basic computer knowledge
- Knowledge of office equipment: copier, fax, multiline phone system
Required Qualifications
- High school diploma or GED
- Two years of CPT and ICD-10 coding and data entry experience, including one year of coding and data entry experience in a health care organization preferred but not required.
Salary: 16.77 hr
Posting Number: SS01803P
Special Instructions to Applicants
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