Patient Navigator

Job Category

Staff & Executive – Healthcare

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary

Rutgers, the State University of New Jersey, is seeking a Patient Navigator for the Infectious Disease Department within New Jersey Medical School.

The Patient Navigator provides clients with medical case management services as defined by the Health Resources and Services Administration (HRSA). Provides client-centered services that link clients with health care, psychosocial, and other services.

Among the key duties of the position are the following:

• Coordinates/facilitates and follows-up on medical treatments and patient referrals for core medical services and other services as needed.
• Answers patient telephone calls. Correctly processes information for appointment scheduling, answer questions, and assist with problem solving. Screens emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times. If necessary transfers calls to an appropriate person or department to assist the patient.
• Assists physicians with all secretarial/coordination aspects of patient care for patients and follows physician protocols according to diagnosis and referral.
• Documents all aspects/encounters accurately in the electronic medical record within appropriate timeframes.
• Maintains a high level of professional responsibility and performance.
• Participates as an active member on committees assigned.

FLSA: Exempt

Grade: 22S

Salary Details

A maximum of $61,512 is budgeted for this position.

Minimum Salary

61512.000

Mid Range Salary

73603.000

Maximum Salary

87239.000

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits
• Life insurance coverage
• Employee discounts programs

For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.

Position Status: Full Time

Standard Hours: 37.50

Union Description: HPAE 5094

Payroll Designation: PeopleSoft

Terms of Appointment: Staff – 12 month

Position Pension Eligibility: ABP

Minimum Education and Experience

• Bachelor’s Degree in a Health, Public Health, Social Work or other relevant field required; plus two (2) years’ experience in the development and/or operations of community programs required.
• Equivalent education, experience, and/or training may be substituted for the degree requirements.

Required Knowledge, Skills, and Abilities

• Computer literacy with competence in Microsoft Office components required.
• Must possess excellent written and verbal communication skills; strong organizational skills; detail oriented; able to function independently and work flexible hours; friendly, outgoing, sociable; open-minded & non-judgmental; caring, empathic, compassionate; committed, dedicated, persistent; creative & resourceful.
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Preferred Qualifications

• Phlebotomy certification is a plus.
• NJDHSS HIV counselor certification strongly preferred.
• Knowledge of Newark community preferred.
• Bilingual skills (English/Spanish) preferred.

Physical Demands and Work Environment

PHYSICAL DEMANDS:

• Computer literacy, typing, working at multiple workstations in a shared environment, ability to speak clearly, write proficiently.
• Extensive reading and extended sitting, ability to move from unit to unit.
• Position requires standing and walking over 2/3 of the time. Talking, hearing & sight are essential; requires clear close & distance vision, peripheral & color vision, depth perception and ability to adjust focus.
• Position requires lifting to 10 lbs; on occasion more based upon patient demands.
• Assist with transportation services in the clinic.

WORK ENVIRONMENT:

• Occasional (less than 1/3 of time) exposure to bloodborne pathogens that requires use of personal protective equipment.

Regional Campus: Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus: Newark (RBHS)

City

Newark

State

NJ