Patron Services Manager

Seattle University

Patron Services Manager

FLSA
Status: Nonexempt

Months Per Year: 12

Hours Per Week:
37.5

Employment Status: Full-Time

Work Model: On-site

Seattle University will be one
of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate,
graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including
differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation,
national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a
welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University’s Core
Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging
individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful
exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an
unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to
making a positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that
celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets
clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position
Description

The Patron Services Manager is responsible for overseeing and coordinating all Front of House (FOH) operations
for Cornish’s performance and rental facilities. This role manages and supports FOH staff, including volunteers, House Managers, Box Office
personnel, and Student employees, to ensure a welcoming, efficient, and positive experience for all patrons. The Patron Services Manager
upholds customer service standards, facilitates smooth event operations, and serves as a key liaison between patrons, production teams, and
internal departments.

Work Schedule
Varies to accommodate South Lake Union campus event schedules across the
campus; includes possible weekends, holidays, and evening work.

Key Responsibilities

Team
Leadership

• Recruit, train, schedule, and manage employees.
• Foster a positive and inclusive work environment that
  encourages collaboration and professional growth.
• Close collaboration with team members and leadership at the South Lake Union and
  First Hill campuses.
• May lead the recruitment of volunteers and develops and maintains a robust volunteer usher program.
• Organize and design training materials and FOH resources; provide ongoing FOH staff development.
• Schedule and manage all
  FOH Staff for internal events and rentals.
• Supervise FOH teams during complex or high-profile events to ensure quality and policy
  compliance.

Coordination

• Works closely with College Production Manager and other internal/external
  clients to ensure adequate staffing levels are met to support all internal/external SLU events.
• Work collaboratively with
  Department Director to develop and implement policies for volunteers and FOH staff.
• Ensure that all FOH reports are filled out and
  accurate, including box office and annual reporting.
• Coordinate with Facilities Management and janitorial services to ensure that
  the lobby, bathrooms, and outdoor areas are clean and maintained during all performance/event rentals, rehearsals, and classes.
• Coordinate the planning documents that pertain to all FOH events including lobby set up, Usher dispatch, catering, event timeline,
  etc.
• Attend staff meetings and quarterly planning meetings and/or as requested.
• Ensure ADA compliance regarding ticket
  sales, seating and building access.
• Work alongside Department of Campus Services, Human Resources (HR), and Facilities Management
  to ensure compliance with city, county, state, and federal regulations, as well as enforcing College policies.
• Helps to ensure
  compliance with college policies including requirements for on-campus alcohol use.
• Responsible for Annual performance reviews for
  all direct reports.
• Maintain and restock FOH inventory (signage, supplies, accessibility devices) and venue inventory alongside the
  Technical Supervisor.
• Develop and update ticket pricing, season passes, and internal hold lists with the College Production Manager.
  
  Performs miscellaneous job-related duties as assigned.

Customer Experience

• Ensure a high level of
  customer satisfaction through excellent service patron needs.
• Coordinate with university marketing teams to develop promotional
  campaigns for services.
• Manage FOH, volunteer, and box office inboxes; respond promptly to inquiries from patrons.
• Draft
  and send patron communications, including KBYG emails and urgent updates.

Qualifications

• At least
  three years of related supervisor experience.
• Knowledge and experience with MS Office Suite, Google drive and apps.
• Strong
  interpersonal skills and ability to effectively communicate, both orally and in written form.
• Comfort with answering phone calls
  and working directly with the public.
• Ability to work positively with professional production teams, Cornish employees and
  students.
• Ability to lift and carry up to 50 lbs.
• Excellent problem-solving skills.
• Strong planning and
  organizational skills; proven ability to effectively manage multiple priorities.
• Flexibility to work nights, weekends and holidays.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings
are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $26.42 per
hour

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for
the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the
qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market
information, and not based on a candidate’s gender or any other protected status.

Your total compensation goes beyond the number on
your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation
package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a
wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance
programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution
for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary
contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized
transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a
generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service
leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

All employment offers are contingent upon the successful completion of a background check.

To apply, please
visit: https://seattleu.csod.com/ux/ats/careersite/8/home/requisition/3012?c=seattleu

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