JOB OPENING ID: 269624
MODES OF WORK
Mobile/Remote
REGULAR/TEMPORARY: Regular
ORGANIZATIONAL GROUP: Shared Services Ctr
DEPARTMENT: Shared Services Center – FIN
SALARY: $38,950.00 –
Job Summary
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers.
Reporting to the Accounts Receivable Services Supervisor, you will be an important member of the Accounts Receivable team. Our Accounts Receivable Team processes financial transactions received by the U-M SSC from the University of Michigan community and their business partners. You will identify and apply payments on behalf of the university.
Work Location:
Work is 75% remote, and a weekly on-site presence will be required. You are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.
Please Note:
Visa sponsorship is not available for this position.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Seven paid holidays and four paid seasonal days.
- A retirement plan that provides two-for-one matching contributions with immediate vesting
- Many choices for comprehensive health insurance
- Life insurance
- Long-term disability coverage
- Flexible spending accounts for healthcare and dependent care expenses
Responsibilities*
- Apply payments: Pull daily bank reports and post payments to university units or accounts receivable invoices within 3 business days of receipt.
- Deposit processing: Prepare and deposit physical checks to the bank through a remote deposit capture scanner weekly.
- Credit card handling: Record credit card payments and support the SSC Online Credit Card portal; resolve >95% of portal payment issues within 3 business days.
- Journal entries: Compile and record journal entries with supporting documentation and achieve >95% accuracy per monthly quality review.
- Research and resolution: Investigate unallocated payments or payment discrepancies and complete the necessary corrections before month-end close.
- Customer partnership: Respond to internal and external payment inquiries by email/phone within 3 business days and document resolution steps in the ticketing system.
- Controls and compliance: Follow compliance requirements, university cash handling, and SSC policies; complete required compliance trainings and maintain necessary certifications.
Required Qualifications*
- High school diploma or equivalent
- 1+ years of experience providing customer service
- Intermediate level proficiency with data entry & computer skills
- 1+ years of experience with business software solutions
Desired Qualifications*
- 1+ years of experience in banking or payment posting
- 1+ years of experience in accounts receivable or accounts payable
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
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