PC Technician

The Center for Information Technology (CIT)/Academic Technology Mall (ATM)
IT Specialist provides technical, administrative support for the enterprise-wide network at Hampton University and its various schools and
departments. This role is responsible for supporting the ATM Help Desk’s student. The PC Technician is responsible for assisting in daily
help desk duties by providing excellent customer service to students, faculty, and staff. This position provides hands-on assistance to
troubleshoot, repair, upgrade, and configure computer hardware, software, printer, and peripheral issues at the end-user site and at the
Academic Technology Mall labs and classrooms. While the PC Technician will accomplish most tasks using current remote access tools, he/she
will be required to walk or drive when remote access is not possible. The PC Technician will perform other duties as assigned. Preferred
candidates will have a general knowledge of PC/MAC, Windows operating system, and network infrastructure protocols, and handson work related
experience. As a member of the Help Desk Team, the successful candidate will provide backup support for other team members as
necessary.

Examples of Duties

• Support resetting authorized user’s passwords and
  unlocking accounts
• Maintaining order and safety of students within the lab
• Answer help desk phones and respond to submitted
  help desk tickets
• Providing professional customer service
• Safeguarding all electronics, computers, and
  devices
• Repair computer hardware
• Install campus approved software
• Install operating system updates and
  patches
• Remove viruses and malware
• Troubleshoot computer system and related issues
• Install printers, scanners, audio
  devices, and other peripherals
• Setup computer systems for special events
• Performing other duties as assigned by
  management

Typical Qualifications

• Preferred background and experiences:
  o Associates
  degree in Information Technology or a relevant field of study
  o Hands-on knowledge and experience in the application/operation of
  Microsoft Office Suite software programs
  o Microsoft server certifications and Wireless network certifications
  o One year or more of
  current experience working a support department
  o Working knowledge using a work order ticketing system as an agent
  o Familiarity with
  cybersecurity best practices and principles
• Highly desired background and skills:
  o Skilled in use personal computers and
  printers
  o Understanding of databases
  o Formal training/education – BS Degree in a related field
  o Current CompTIA A+, Linux+,
  Network+, or Security+ certification desired
  o Current Microsoft MCP or MCSA desired

Supplemental
Information

• Must have a high school diploma and be able to pass a background check
• Must possess excellent
  communication skills
• Must be able to work well both independently and/or within a team environment
• Experience working with
  customers
• Applicant will be required to take a drug test, must possess a valid driver’s license, and be willing to work different
  shifts and
  additional days during special events or when otherwise needed