PEAK – TANF Program Specialist

Organization: Peak People

Job
Location: Oklahoma-Norman

Schedule:

Work Schedule: M – F, 8am –
5pm

Work Type: Onsite

Salary Range: $17.00/hr

Benefits Provided: No

Required Attachments: Resume

Job Description

*

This position is being filled through OU’s PEAK Temporary Staffing Services, but may become a full-time, permanent position
following a successful completion of the training program.

TANF Program Specialist

This
position is being filled through OU’s PEAK Temporary Staffing Services, with a long term opportunity including applying for a full-time,
permanent position.
* Starting Pay in training is $17.00 per hour
* Pay increase to $18 an hour upon successful completion of
formal and on-the job training.
* Applicants with 18 months experience in data analysis, project coordination or related experience are
eligible to apply for full-time permanent position.

After initial training the position will start with learning to take telephone
calls, proxy applications.

Training: begins October 13, 2025 and will be on-site in Noble for 2-3 weeks followed by
approximately 12 weeks of on-site classroom and on the job training in Norman.

Initial Work Period: staff will be required to work
on-site in Norman until satisfactory performance standards are consistently being met.

Reliable transportation to Rock Creek
Road in Norman and Main Street in Noble is essential for participation in the training program and initial work period.

The
Program Specialist serves as the primary contact for an adult and family service benefit programs providing benefit inquiry support,
collecting verification documents and processing applications.

Duties Include:

• Support benefit
  program caseload according to outlined agency requirements.
• Responsible for educating participants on benefit program requirements
  by outlining program information and processes.
• Enter and retrieve information from case management system; receive and review
  documents including customer verification.
• Provide comprehensive customer assistance through inbound phone support by conducting
  initial assessment, research and assistance.
• Coordinate with other staff as needed to clarify policies and procedures.
• Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate
  staff and units for processing.
• Assist customers in securing needed information and documents; conducts interviews to obtain
  information from customers.
• Coordinates and applies program guidelines to project delivery.
• Researches, retrieves, and
  analyzes information.
• Performs research functions, analyze data, and provide customer service and support.
• Identifies
  discrepancies and resolve problems.
• Researches state and federal policies to develop and implement procedures to ensure compliance
  with state and federal requirements.
• Establishes and maintains professional internal and external relationships.
• Performs
  various duties as needed to successfully fulfill the function of the position.

Job
Requirements

*

Required Education and Experience: High School Diploma or GED,
AND:

24 months experience in a call center or front line customer service.

Skills:

• Flexible team player with a commitment to personal and professional accountability
• Ability to balance multiple tasks and
  deadlines with attention to detail and accuracy
• Demonstrate effective critical thinking and decision-making skills based on
  training and guidelines provided
• Excellent interpersonal and communication skills
• Ability to speak, read and write clear,
  concise English
• Ability to accurately read and understand written materials and instructions
• Ability to interpret and
  apply federal and state regulations and guidelines.
• Ability to work well with all levels of staff in the organization and
  individuals with multiple barriers.
• Must be able to handle confidential matters in responsible manner.
• Ability to work
  comfortably in a fast-paced intake, education and support center

Certifications: None

Advertised Physical/Environmental Requirements:

• Ability to sit and talk for prolonged periods.
• Hand and finger dexterity.
• Engage in repetitive motion of he wrist, hand, and fingers.
• Standard Office
  Environment.

Training and Work Locations: 617 West Rock Creek Road, Norman, Oklahoma and 1600 North Main, Noble
Oklahoma.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive
culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to
change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU,
inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal
Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and
regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender
identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or
procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or
activities, and health care services that the University operates or provides.

Hiring contingent upon a Background
Check?: Yes

Special Indications: None

Job Posting: Sep 12, 2025