Processes and Communications Coordinator

Law

Job Description

The Processes and Communications Coordinator
will support the Veterans Law Clinic by analyzing, developing, and overseeing internal systems to allow the Clinic to effectively manage its
numerous workflows related to the legal representation of its veteran clients, outreach programs, fundraising and donor relations, event
support, teaching and curriculum, technology oversight and management, and myriad other Clinic activities to maintain and enhance its
position as the premier veterans legal clinic in the nation. The position will also have an external function that includes marketing and
social media management, online presence, community, veterans, state and federal government, and University research, engagement and
outreach, and donor research and communication. This position will develop strategies and processes that support decision making across the
entire spectrum of Clinic functions and activities.

Key Responsibilities:

Clinic
Processes:

Technology Support

• Serve as administrator to online case management software and work with
  attorneys and staff to identify and carry out improvements.
• Troubleshoot online case management issues and coordinate solutions with
  online case management support.
• Research and recommend upgrades and changes to the online case management system.
• Test new
  system features and evaluate benefit to Clinic operations.
• Conduct training for Clinic staff and students on online case management
  system.
• Develop, maintain and distribute reports that support case management, veteran impact, donor relations and operational
  decision making.
• Provide technology support for Clinic events including, outreach, symposia, continuing legal education, and
  classroom.
• Act as liaison to the law school information technology regarding Clinic technology needs system enhancements and
  software upgrades.

Process Enhancements

• Identify and enhance workflows, templates and automations that can increase
  efficiency of the Veterans clinic’s administrative and legal processes. These responsibilities will include:
• Support attorneys and
  their representation of veteran clients.
• Support administrative staff.
• Support classroom instruction, curriculum and student
  supervision.
• Support veteran outreach programs and Clinic events.
• Support fundraising and donor relations.
• Support
  other activities as determined by Director.

Marketing and Communications:

• Collaborate with attorneys and staff to
  develop storytelling and campaigns that highlight the clinic’s success and veteran impact.
• Write, edit and publish regular posts
  across social media and Clinic website.
• Implement multi-platform marketing campaigns to increase campus and community awareness of
  the Veterans Clinic.
• Manages Clinic social media presence and Veterans Clinic Website and evaluates performance using analytics and
  key performance indicators and provide monthly summaries to clinic leadership.

Outreach and Engagement:

• Management of
  donor and fundraising programs.
• Prepare briefing documents for the Director prior to meetings with supporters, alumni, and community
  groups.
• Maintain donor databases and create donor tiers to track donor relationships and support relationship
  cultivation.
• Prepare donor communications and contributes to donor engagement efforts under direction of clinic
  leadership.
• Build relationships with campus and community organizations to identify collaboration opportunities.
• Prepare
  impact materials such as case highlights, outreach metrics, testimonials, and program updates.
• Track engagement data, event
  attendance, outreach participation, and partner involvement for reporting.
• Supports in the organization of outreach events,
  community presentations and donor engagement opportunities as requested by directors, attorneys and clinic staff.
• Provide support
  to attorneys and staff with responsibilities to external veterans organizations.

Shift

8:30 am – 4:30 pm,
M-F

Minimum Qualifications

A Bachelor’s degree or an equivalent combination of education and experience and 3
years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred
Qualifications

At least one year working in a veterans law clinic is preferred

Anticipated Hiring
Range

Salary Range: $60,000 – $65,000 annually
Grade: GGS – 010
University Title: Senior Program/Project Support
Coordinator
Internal applicants can determine their university title by accessing the Talent Profile tile in
myHR.

Application Materials

Submit resume, cover letter, and three references

Benefit
Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a
comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid
parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on
University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.
Equal Employment
Opportunity

The University of Missouri is an Equal Opportunity
Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.