Product Operations Coordinator

Job Type: Full time

Job Number: JR-023019

Location: Salt Lake City
Office

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working
hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to
higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse
workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received
praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping
students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into
account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience
and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual
to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of
each case. A reasonable estimate of the current range is:

Grade: Professional 307 Pay Range: $66,300.00 – $99,500.00

Job
Description

Reporting to the Senior Manager of Product Design and Development, the Product Operations Coordinator (POC) is
responsible for collaborating with leadership to implement and document instructional and assessment technology solutions, processes, and
best practices for the WGU Academy Design and Development team. The POC collaborates and communicates cross-functionally to help the team
define, document, and implement effective services, programs, and initiatives. The POC empowers Academy by improving organizational
processes by finding and removing our inefficiencies to achieve better results with our services, programs, and initiatives that allows
Academy to improve customer and student outcomes. The ability to build and manage positive working relationships with colleagues and leaders
at all levels and across the university will be critical to success in this position.

Essential Functions and Responsibilities:

• Contributes to a cross-functional, agile team by coordinating and documenting the updating and launching of courses and
  assessments on the Academy 2.0 platform
• Develops and maintains a collaborative relationship with all appropriate internal and
  external stakeholders.
• Leads cross-functional working groups to implement and support new services, programs, and/or
  initiatives.
• Standardizes documentation of process and procedures for UAT, release plans and release notes, experiment findings,
  internal program, service or course announcement materials
• Empathizes with adult learners, under-served populations, and student
  body and supportsexperiences accordingly.
• Maintains standard templates and frameworks for communication and supporting program or
  service processes and practices.
• Updates program and course resources index and archives of the Academy
  organization.
• Partners with project managers to ensure process alignment that enables value delivery
• Provides tier 2 support
  for implemented technologies
• Participate in cross-university coordination with key stakeholders in the launch and maintenance of
  programs and courses.
• Assists with product release strategies, ensuring the readiness of the various business
  partners
• Manages expectations by understanding when initiatives are at risk and proactively communicating with
  stakeholders
• Ensures product quality by testing software features to ensure they satisfy the acceptance criteria and work with
  stakeholders and end users to coordinate user acceptance testing activities
• Performs other related duties as assigned

Knowledge, Skill and Abilities:

• Excellent project management skills
• Models leadership and
  professionalism
• Ability to plan, organize, and manage strategic initiatives
• Strong analytical, problem-solving, and
  decision-making skills
• Demonstrated ability to support, coach and provide feedback to others
• Strong organizational skills
  with a high attention to detail
• Effective listening skills and ability to adapt well and willingly in an environment of
  change
• Ability to analyze operations, processes, systems and identify process improvement opportunities
• Experience creating
  documentation and communication standards and frameworks
• Strong communication skills, including the ability to translate between
  technical and nontechnical partners.
• Awareness of exceptional learning experiences within a student life cycle.
• Demonstrated
  ability to work on multiple projects simultaneously.
• Ability to work collaboratively and creatively in a fast-paced, agile
  environment.
• Demonstrated experience documenting requirements, processes, and specifications.
• Strong attention to detail and
  a feeling of pride and ownership over the quality of our learning experience
• Awareness of user experience best practices, including
  accessibility requirements.
• Ability to build relationships at all levels of an organization.
• Ability to collaborate and
  contribute to working groups in person and remotely.
• Strong organizational, project management, and time management
  skills.
• Detail-oriented approach.
• Ability to manage multiple projects efficiently.
• Excellent written, oral,
  presentation, and interpersonal skills.
• Experience with technology-driven document and collaboration
• Looks beyond the
  obvious and doesn’t stop at the first solution proposed
• Makes choices about priorities that clearly demonstrate an understanding of
  the business goals, market demand and user needs
• Can effectively cope with change and can shift gears comfortably

Job Qualifications
Minimum Qualifications

• Bachelor’s degree in a related field and 2+ years of related work
  experience OR
• Advanced degree in a related field and 1+ years of related work experience

Preferred
Qualifications

• Operations training
• Experience within an Agile environment
• Change Practitioner
  Certification
• Previous experience in Education Technology, Learning Design, or similar
• Experience working within Higher
  Education
• Experience with competency-based education
• Experience with SAML, PING, and LTI integrations
• Ability to
  leverage AI for automating processes.

Position & Application Details

Full-Time Regular Positions (classified as
regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is
eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic
and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and
identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and
relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up
to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will
need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights
the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities
who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive
consideration for employment without regard to any protected characteristic as required by law.