About Eastern Washington
University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000
students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees.
As the regions polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWUs
300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane.
Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR
building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington
State University. In addition, EWU programs can be found at select locations throughout the state, aligned with
the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters
degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible
pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Eastern Washington
University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for
college-bound students. The honor recognizes Eastern as a 24-25 College of Distinction
(CoD).
Money magazine recently named EWU as one of its Best
Colleges in America 2024.
Tribal Land Acknowledgement
At Eastern Washington University,
we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe,
Coeur dAlene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the
cultural heritage and traditional ethnological knowledge of the land.
Native American heritage is woven into the fabric of our
institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students,
staff, faculty, and the Eastern Washington community.
At EWU, we are committed to reflecting on and
acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.
From here
forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the
dynamic contributions that are shared with our university.
Job Summary:
We are currently seeking skilled
and team-oriented applicants for the following position: Program Specialist 2 – Counseling, Coaching & Outreach to support
EWUs financial aid team. The Financial Aid Office at EWU strives to provide student-centered
quality service and to administer the financial aid programs in such a way as to maximize education access and support the mission of the
University. The Program Specialist 2 – Counseling, Coaching & Outreach will:
- Provide counseling and coaching to students,
parents, faculty, high school counselors and others regarding financial aid eligibility, application procedures, satisfactory academic
progress requirements, student budget development, and debt management. - Serve as a campus partner resource for the Eagle Care
Network and administration of emergency aid. - Review files, award aid, and make informed and well-documented professional judgment
decisions. - Deliver financial aid presentations and support community outreach efforts with campus partners, including a special
focus on at risk populations. - Complete assigned special projects and/or program responsibilities based on operational necessity and
individual experience and skills.
A successful candidate for Program Specialist 2 – Counseling, Coaching & Outreach should
be customer service focused and meet the talents necessary to accomplish the duties of the position detailed below.
The
Program Specialist 2 – Counseling, Coaching & Outreach reports to the Financial Aid Assistant Director – Customer Service & Outreach, and
will regularly collaborate with teammates, campus partners and community representatives, exploring and employing innovative solutions to
all program related responsibilities.
About Enrollment Services
Enrollment Services supports
Eastern Washington Universitys mission by providing exceptional service to students, families, faculty, staff, and community partners while
contributing to a university centered on student learning and success. As a member of the Enrollment Services team, youll experience
professional engagement and coaching as outlined in the Gallup model, and well work to identify and develop your strengths as part of a
professional growth plan. Our team is one of the most transparent and mission-critical units on campus, so youll be held to a high standard
and encouraged to share your opinion and insights about how we can better serve students and colleagues. Each team has clear and documented
goals and priorities, and while we sometimes have to react to the situations we encounter, our work is largely proactive. Because we value
mental, physical, and environmental health, youll be encouraged to take maximum advantage of flex, leave, and telework options as outlined
by policy and the requirements of your team and position. You can trust your team to prioritize efficiency, effectiveness, and employee
wellbeing. For more information about us and all the services we provide, visit our
website.
Applications will be accepted through February 28, 2026; screening of applications will
begin the next business day. All materials will be held in strictest confidence; references will not be contacted until candidates have been
notified.
EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages
applicants of all backgrounds to apply for this position.
The salary for this position is $45,912 (minimum) up to
$52,896. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary,
the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition,
EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as
tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus
workout facilities at a minimum fee and free transportation through STA buses. For additional information
regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.
Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge
with affordable academic excellence.
Required Qualifications:
- Bachelors degree AND minimum one year financial aid, higher education, accounting or lending experience; OR
minimum three years financial aid related experience - Analytical and critical thinking skills to manage complex tasks in adherence to
federal and state regulations. - Excellent written and verbal communication skills.
- Pass the requirements to access all
Federal and state aid related administration systems. - Demonstrated ability to apply a responsive and flexible approach that is
supportive of the needs including universal access of our students, faculty, staff and the public.
Preferred
Qualifications:
- Masters degree
- Experience with Banner Financial Aid system
- Experience working in fast paced, high
demand environment. - Experience in problem resolution and customer de-escalation.
Other Skills and
Abilities:
Job Duties:
COUNSELING AND COACHING
- Provide one-on-one counseling in person, through
e-mail and over the phone to applicants, students, parents and other community members. Areas of counseling include the financial aid
application process and eligibility, scholarship processes and eligibility, satisfactory academic progress, budget development, debt
management, and University policies and procedures. - Provide guidance on resolving problems by explaining complex and detailed
financial aid information in terms parents and students can more easily understand, and serves as liaison to other various campus and
community partners. - Meet and collaborate with others to resolve issues pertaining to student eligibility and awarding of financial
aid. Participate in complex Customer Service Team decisions, policy development, and problem resolution. - Serve as a member of the
Eagle Care Network of coordinated campus services, including emergency aid. - Follow documented policies and procedures to ensure
responsive and successful customer service.
Percent of Time: 40
EVALUATION, PACKAGING AND PROFESSIONAL
JUDGMENT
- Manage a portion of financial aid applications; determine if and what additional information may be required, make
corrections, and revise financial aid offers to ensure compliance with federal, state and institutional policies. - Use analytical and
mathematical skills to evaluate numerical information presented on tax documents, student aid application records, and aid eligibility
worksheets. - Use professional judgment to accommodate and counsel students or parents regarding special circumstances.
- Make
appropriate revisions to student eligibility, cost of attendance or financial aid within regulations. - Review complex family
financial information and situations and apply sound judgment to arrive at defensible decisions which are well documented and will withstand
review by audit. - Attend training opportunities in order to stay abreast of changing regulations, adherence to regulations, and
enhance service to students. - Stay current and compliant with federal, state and institutional financial aid regulations, policies
and procedures governing the financial aid process, and maintain a working knowledge of federal, state and institutional sources of student
financial aid. - Develop and maintain a portion of the financial aid policies and procedures.
Percent of Time:
40
OUTREACH
- Deliver dynamic financial aid presentations to students and their families in support of
recruitment goals, and assists with aid application processes at area high schools and other off-campus sites, as well as on
campus. - Meet and collaborate with others to identify and target at risk groups with additional communication and
outreach. - Follow established outreach guidelines and plans.
Percent of Time: 10
DIRECT
FUNCTIONS
- Assist with documenting and logging forms in key Financial Aid systems, such as Etrieve.
- Assist with ad
hoc or special projects, and provides accurate analysis of data and efficient completion of assignments.
OTHER DUTIES AS
ASSIGNEDPercent of Time: 10
Conditions of Employment:
This position, during the course of university
employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised
access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon
successful completion and passing of a background check prior to beginning employment.
Applicants must be authorized
to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an
employment Visa currently. Sponsorship is not available for this position at this time.
All new employees must comply
with EWU Immunization
Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the
immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the
Washington Federation of State Employees Collective Bargaining Agreement:
After starting employment, employees
will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you
concerning Workplace Belonging training.
Note: Interviews might be conducted via Zoom (camera
must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.
Salary
Information:
The salary for this position is $45,912 (minimum) up to $52,896 top salary being offered. Where the hired
candidate will begin within this range is dependent on education, experience, and skills.
Posting Date:
02/10/2026
Open Until Further Notice: No
Closing Date: 2/28/2026
Screening to Begin:
03/02/2026
Special Instructions to Applicants:
Submit your application materials through our online applications portal
provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509)
359-2381.
To apply, visit https://jobs.hr.ewu.edu/postings/14430
jeid-19286ba3ec3efc4ab65a1852ee657b0e
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