Program Specialist 3 – Financial Aid (Pell/ISIR Processing) (C)

Shoreline Community
College

Salary: $61,513.00 – $82,816.00 Annually

Job Number:
PS3FAISIRPELL26

Location: Shoreline College, WA

Department: Financial Aid Services

Position
Summary

Date of First Consideration: March 29, 2026
Applications received by the date of
consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a
return for review of late applications is needed.

Salary Range: $61,513 – $80,816/year, depending on years of
experience
Salary is set by WA Office of Financial Management and is not negotiable. Salary listed is inclusive of 5% King County Pay
Premium.
*Step M at $82,857 is attainable for those who have 6 consecutive years working in a WA State
institution

Welcome! Learn More About
Shoreline AND Video Tour Our Campus!

Financial Aid provides students with access to the resources
they need to begin and continue their education, making college possible when it might otherwise be out of their reach. This position
directly supports that mission by serving as a primary point of contact and resource for students delivering accurate information and
guidance on financial aid processes. Through problem-solving and coordination with campus departments, the role removes barriers to
enrollment and completion for financial aid students, ensures compliance with state and federal regulations, and fosters an inclusive,
welcoming environment. By helping students navigate complex processes and access necessary resources, the position advances the college’s
goals of retention, and successful student outcomes.

Primary responsibilities include the following:

• Financial Aid
  Processing & Eligibility: Analyze student applications and documentation to determine initial eligibility for federal and state
  aid; perform complex calculations to define financial need and offer aid packages accordingly.
• Compliance & Regulatory
  Oversight: Ensure all actions align with Department of Education (ED) and Washington State Achievement Council (WSAC) regulations,
  specifically regarding Federal Pell programs, ISIR processing, and V4/V5 file reporting.
• Case Management & Professional
  Judgment: Evaluate student files for accuracy and use professional judgment to make data exceptions or budget adjustments based on
  unique student circumstances.
• Systems Management & Reconciliation: Utilize and reconcile data across various
  platforms, including ctcLink (PeopleSoft), the WSAC portal, and Common Origination and Disbursement (COD), while coordinating with the
  Finance office for fund tracking.
• Student Guidance: Provide comprehensive guidance to a diverse student body
  regarding financial aid, registration, residency, and graduation requirements via in-person, email, phone, and virtual
  platforms.
• Technical Troubleshooting & Reporting: Run and analyze queries to streamline business processes, test
  software upgrades with the State Board for Community and Technical Colleges (SBCTC), and troubleshoot automated notification errors within
  the system.
• Communications & Outreach: Draft and manage student notifications, including newsletters, website
  updates, and letters regarding missing documentation or eligibility status, ensuring all communication is clear and
  accessible.
• Policy Advocacy & Improvement: Monitor legislative changes from the SBCTC and ED; recommend process
  improvements to ensure continuous compliance and enhanced service to the Shoreline College community.
• Cross-Functional
  Collaboration: Partner with campus departments to resolve complex student issues and contribute to a welcoming, inclusive
  workplace.
• Continuous Professional Development: Participate in weekly staff meetings and complete required
  certifications (e.g., NASFAA or FSA Coach) to remain current on financial aid policies and verification procedures.
• Program
  Support & Backup: Cross-train in specialized areas such as SAP (Satisfactory Academic Progress), R2T4, loans, and scholarships to
  provide backup support and ensure operational continuity.

Qualifications

Required Education &
Experience:

• Bachelor’s Degree from an accredited institution
• Two (2) or more years full-time experience, or
  equivalent part-time experience, working in a financial aid office in a higher education setting with at least one year of experience
  processing financial aid files and offering aid to students; OR equivalent education/experience.

Licensing
Requirements:

• Valid Washington State driver’s license; clean driving record (maximum of one [1] moving violation in the last
  twelve [12] months), no suspension/revocation of license (for reckless driving, hit and run, leaving an accident scene, failure to appear,
  DUI, or other vehicle-related felony in the last five [5] years)

Knowledge Of:

• Microsoft Office products
  including Outlook, Word and Excel
• Experience with PeopleSoft (ctcLink) or similar software in a higher education
  setting
• Experience in administering one or more federal or state financial aid programs
• One (1) year experience working in a
  Washington State Community and Technical College setting in an office related to admissions, financial aid, finance, or other related field
  as a full-time employee, or equivalent experience as a part-time employee
• Demonstrated experience with database systems and federal
  databases and programs such as NSLDS, COD and the FAFSA Partner Portal.
• College policies and procedures, and federal and state
  regulations pertaining to financial aid programs

Skill In:

• Fostering a climate of belonging through
  awareness and responsiveness
• Understanding and interpreting detailed information and troubleshoot and problem solve issues with
  attention to detail
• Time management, organization, and ability to meet competing deadlines/priorities
• Critical thinking and
  proactive problem solving
• Providing effective customer service to diverse groups of students
• Entering and/or retrieving data
  accurately in computerized record keeping systems
• Handling difficult and sensitive situations, using sound independent judgment
  within college & legal guidelines
• Writing/editing/proofreading clear and concise materials resulting in effective oral and written
  communication with individuals inside and/or outside of the College
• Establishing/maintaining effective working relationships at all
  organizational levels
• Ability to work in a collaborative team environment with a diverse group of students, staff, and the public in
  a friendly, courteous and helpful manner.

You can’t check off every listed “Knowledge of” and “Skill in?” Please apply
anyway! Studies have shown that some candidates are less likely to apply to jobs unless they meet every single qualification –
even if they might be a great fit for the role!

Conditions of Employment

Physical Work Environment:

The College provides services both online and in-person. This position will perform work in a standard office setting, use
standard office equipment and physically attend meetings both on and off campus. Please note, there may be limited opportunities for online
work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet
access, noting the College will provide technical equipment and support for online work needs.

Terms Of Employment/Salary:

This position is allocated to pay range 53, under the Washington State Office of Financial Management higher education salary
schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with a schedule dependent
upon department needs. Hiring of this position is contingent on available funding as determined by the College President.

Required Materials

To be considered for this position, please submit the following:

• NEOGOV online application and supplemental question(s)
• Cover letter describing relevant knowledge, skills, and
  characteristics that align with the needs of the position
• Current resume
• *Official transcript required upon
  hire*

Please Note:

• Once application materials have been submitted, you may not modify the
  application
• If you are chosen to move forward in this recruitment, you will be notified via email to the address
  listed in your application (make sure to check spam/junk folders)

Other Conditions:

Shoreline
College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not
allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity,
marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief,
citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental
disability. For our full non-discrimination statement and contact information, visit: https://www.shoreline.edu/about-shoreline/non-discrimination.aspx.

Persons with disabilities have
the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment,
application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting
accommodation should contact the Office of Human Resources at [email protected].

In
accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any
substantiated findings or current investigations related to sexual misconduct at their current or past places of
employment.

In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will
be required at the time of hire.

Shoreline College does not currently sponsor HB-1 visas. Other conditions that may apply
will be detailed upon the offer of employment.

Applicants considered for positions at the College may be required to submit
to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment
but will be considered in determining the applicant’s suitability for the position.

Faculty positions are represented by the
American Federation of Teachers Local #1950.

Classified positions are represented by the Washington Federation of State
Employees.

To apply, please visit https://www.schooljobs.com/careers/shorelinecc/jobs/5242043/program-specialist-3-financial-aid-pell-isir-
processing-c

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