*Quality Supervisor

Organization: OU – Ctr for Public
Mgmt

Job Location: Oklahoma

Schedule:

Work
Schedule: M – F, 8:00am – 5:00pm

Work Type: Hybrid

Salary Range: Targeted salary: $48,000 – $50,300
annually, based on experience

Benefits Provided: Yes

Required Attachments: Resume, Cover Letter

Job Description

*

Join the Center for Public Management (OU CPM) at the
University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of
Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of
public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on
fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is
where your passion meets purpose.

The Quality Supervisor will provide direct supervision of Quality Assurance Specialists in ensuring
effective evaluation and feedback on program related inbound call service and deliverables.

Duties:

• Oversees daily office operations, including scheduling, correspondence, and record-keeping to support staff.
• Coordinates
  logistics for meetings and special projects
• Manages departmental communications, including responding to inquiries and facilitating
  information flow.
• Maintains compliance with university regulations, standards, and data privacy policies
• Oversee office
  operations such as scheduling and communication.
• Assists in preparation of reports, proposals, and documentation required by
  university administration
• Develop, implement, and enforce office policies, procedures, and standards to optimize workflow and ensure
  compliance with department and university goals
• Supervises, trains, and evaluates the performance of assigned staff
• Conducts
  onboarding, training, coaching, mentoring for new staff
• Ensures quality staff are completing the required number of quality
  audits.
• Evaluates staff with consistent criteria and provides appropriate feedback to staff.
• Selects, supervises, trains,
  and evaluates performance of assigned staff.
• Prepares staff schedules and monitors and approves time worked.
• Organizes,
  coordinates, and performs clerical and administrative functions following established standards.
• Answers questions, provides
  information, and handles complaints for internal and external customers.
• Establishes and maintains filing systems including
  confidential documents.
• Plans and coordinates special projects.
• Collects and disseminates information for internal and
  external customers.
• Performs other related duties as assigned.

Job
Requirements

*

Required: Bachelor’s degree, AND:

• 3 years of office
  management, administrative experience, or related field

Skills:

• Strong leadership and team
  management skills
• Excellent organizational and multitasking abilities
• Basic math skills
• Advanced computer skills
  with wide knowledge of business software
• Proficient in Microsoft Office
• Detail oriented for accuracy of data and
  information
• High level of professionalism and discretion

Certifications: None

Working
Conditions:

• Standard office environment.
• Occasional overtime or extended hours may be required to meet
  deadlines or support special projects
• Ability to sit or stand for extended periods.
• Ability to lift office supplies or
  equipment weighing up to 15 lbs.

Departmental Preferences:

• Knowledge of quality assurance
  methodologies to drive efficiencies and best practices
• Experience in quality monitoring
• Previous contact center
  experience
• Experience supervising staff
• Knowledge of adult and family support program related policies and
  procedures.
• Experience working in social service and contact center operations.

Supervision: Quality
staff

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The
University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at
the University of Oklahoma: The University of Oklahoma values our community’s unique talents, perspectives, and experiences. At OU,
we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and
regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic
information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or
status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing,
financial aid, and educational services.

Hiring contingent upon a Background Check?:
Yes

Special Indications: None

Job Posting: Feb 11, 2026