260265
Mgmt
8:00am – 5:00pm
experience
Description
—
Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team
dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in
providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community
partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since
1994.
If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.
The Quality
Supervisor will provide direct supervision of Quality Assurance Specialists in ensuring effective evaluation and feedback on program related
inbound call service and deliverables.
Duties:
- Oversees daily office operations, including scheduling,
correspondence, and record-keeping to support staff. - Coordinates logistics for meetings and special projects
- Manages
departmental communications, including responding to inquiries and facilitating information flow. - Maintains compliance with
university regulations, standards, and data privacy policies - Oversee office operations such as scheduling and
communication. - Assists in preparation of reports, proposals, and documentation required by university
administration - Develop, implement, and enforce office policies, procedures, and standards to optimize workflow and ensure compliance
with department and university goals - Supervises, trains, and evaluates the performance of assigned staff
- Conducts
onboarding, training, coaching, mentoring for new staff - Ensures quality staff are completing the required number of quality
audits. - Evaluates staff with consistent criteria and provides appropriate feedback to staff.
- Selects, supervises, trains,
and evaluates performance of assigned staff. - Prepares staff schedules and monitors and approves time worked.
- Organizes,
coordinates, and performs clerical and administrative functions following established standards. - Answers questions, provides
information, and handles complaints for internal and external customers. - Establishes and maintains filing systems including
confidential documents. - Plans and coordinates special projects.
- Collects and disseminates information for internal and
external customers. - Performs other related duties as assigned.
Requirements
—
Required: Bachelor’s degree, AND:
- 3 years of office
management, administrative experience, or related field
Equivalency/Substitution: Experience or a combination
of education & related experience can be considered in lieu of degree. A one-to-one ratio is used to determine the number of years of
experience required in place of a degree.
Skills:
- Strong leadership and team management
skills - Excellent organizational and multitasking abilities
- Basic math skills
- Advanced computer skills with wide
knowledge of business software - Proficient in Microsoft Office
- Detail oriented for accuracy of data and
information - High level of professionalism and discretion
Certifications: None
Working
Conditions:
- Standard office environment.
- Occasional overtime or extended hours may be required to meet
deadlines or support special projects - Ability to sit or stand for extended periods.
- Ability to lift office supplies or
equipment weighing up to 15 lbs.
Departmental Preferences:
- Knowledge of quality assurance
methodologies to drive efficiencies and best practices - Experience in quality monitoring
- Previous contact center
experience - Experience supervising staff
- Knowledge of adult and family support program related policies and
procedures. - Experience working in social service and contact center operations.
Supervision: Quality
staff
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The
University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at
the University of Oklahoma: The University of Oklahoma values our community’s unique talents, perspectives, and experiences. At OU,
we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and
regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic
information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or
status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing,
financial aid, and educational services.
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