Retail Manager

Department: Campus Dining – Cascades Cafe – 170440

Minimum
Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 2 years of experience in retail management, preferably in the food service industry.
• Strong leadership and
  supervisory skills with the ability to motivate and inspire a team.
• Excellent interpersonal and communication skills, both verbal
  and written.
• Proficiency in Microsoft Office applications and point-of-sale (POS) systems.
• Knowledge of health and safety
  regulations and food service sanitation practices.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced
  environment.
• Flexibility to work evenings, weekends, and holidays as needed.

License/Certification
Required
ServeSafe for Managers tor other ANAB-CFP Accredited Food Safety Manager Certification preferred, or ability to achieve
certification in first 90 days

Preferred Qualifications

Essential Duties and
Responsibilities
Operations Management:

• Oversee the day-to-day operations of the assigned retail outlets,
  including staffing, inventory management, and customer service.
• Ensure compliance with health and safety regulations, sanitation
  standards, and food quality requirements.
• Develop and implement efficient operating procedures to optimize productivity and
  minimize waste.
• Monitor sales performance and implement strategies to drive revenue growth.

Team
Leadership:

• Recruit, train, and supervise retail staff, including baristas, cashiers, and food service workers.
• Provide ongoing coaching and feedback to team members to enhance their performance and professional development.
• Foster a
  collaborative and inclusive work environment that promotes teamwork and employee engagement.

Customer Service
Excellence:

• Ensure that all customers receive prompt, courteous, and efficient service.
• Address customer
  inquiries, concerns, and complaints in a timely and professional manner.
• Implement initiatives to enhance the overall customer
  experience and loyalty.

Financial Management

• Monitor budgetary targets and control costs through
  effective resource allocation and expense management.
• Conduct regular financial analysis and reporting to track sales trends,
  expenses, and profitability.
• Identify opportunities for cost savings and revenue enhancement.

Quality
Assurance:

• Maintain high standards of product quality, presentation, and consistency.
• Conduct regular inspections
  and audits to ensure compliance with brand standards and university policies.
• Collaborate with the culinary and procurement teams
  to source high-quality ingredients and products.

Work Schedule/Hours:Campus Dining is a Sunday – Saturday, 6:00 am – 11:00
pm operation. Operations are reduced during university breaks. Employees are scheduled two days off each week based on business need. Days
off may not be consecutive days off. Schedule varies on the d
Suggested Salary Range: $50,000 – $55,000
Closing Date:

Open Until Filled: Yes
Evaluation of Applications Begins: 09/29/2025
Proposed Date of Hire:
10/16/2025

To apply, visit https://appstate.peopleadmin.com/postings/52235

Appalachian State University is an
Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or
with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender
identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual
orientation.

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