Senior Coordinator – Student Borrowing

About UTEP

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing
access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy
of the community we serve.

UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where
three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their
families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research
university in America.

About Financial Aid and Scholarships

The Office of Financial Aid and Scholarships
supports UTEP’s mission of increasing access to an excellent education by addressing affordability barriers and providing students with
financial resources to help them persist. Programs like the Paydirt Promise, the Miner Success Grant, and the UTEP Excellence Scholarship,
recognize the potential of our students and allow them to pursue a degree from a top tier research university, while paying one of the
lowest out of pocket costs in the state. Over $220 million dollars of financial aid are awarded to UTEP students every year.

More about Financial Aid and Scholarships!

Position Information

Hiring Department: Financial Aid and Scholarships

Posting End Date: Open until
filled . This posting may close once a sufficient number of qualified applications have been received.

Hours: 40
hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends.

FLSA
status: Exempt

Earliest Start Date: As soon as possible.

Salary: $46,550.00
Annually

Required Application Materials:

• Resume
• Cover Letter
• List of three
  references

The primary accountabilities are intended to describe the general content of and requirements of this position and
are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed.
Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate
supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to
obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as
defined in UTS 157 may be required to perform the position’s essential functions.

Purpose of Position

The Sr
Coordinator of Student Borrowing assists with the daily operations of all student loan efforts. Provides quality customer service to
students and their families, especially in regards to “smart borrowing”. Responsible for the day-to-day operation of a $66 million-dollar
federal loan portfolio along with private student loan portfolio. This position requires ongoing, well-managed contact with students, and
working closely with a third-party servicer.

Essential Functions

Responsible for managing,
reviewing and processing the extract/import loan reports associated with the Federal Direct Loan Programs for graduate, undergraduate, and
parent loans.

Oversee the disbursement of these federal funds to the student accounts ensuring that all student eligibility
requirements are met and in compliance with Federal regulations.

Counsel students and parents regarding loan application processing
and disbursements; advise all students on principles of “smart borrowing”.

Leads in the certification, transmittal and disbursement
of alternative loans. Make all necessary adjustments to institutional student database and communicate changes to lenders/servicers.

Assist in the review, verification and awarding of need and non-need based financial aid awards.

Act as the point of contact
for the annual review of alternative loan lenders and their products. Suggest website updates and maintain electronic publications to ensure
the University complies with federal regulations as they relate to this matter.

Assists the Director and Assistant Director with
implementing and maintaining internal controls and procedures to minimize risk/compliance exposure.

Assists with identifying and
analyzing systematic problems, proposes solutions, and provides internal training to address loan issues.

Facilitate activities
related to smart borrowing such as interactive learning sessions regarding loans to enhance the federal entrance/exit counseling
requirements.

Assist in the development of materials, paper and web-based, related to default prevention and fiscal responsibility
including social media content.

Analyzes various system-generated reports to verify compliance and eligibility of students
receiving aid under federal and institutional guidelines.

Responsible for providing student loan counseling, information, and
assistance to students in accordance with federal and state requirements and the school’s default prevention program.

Enforces
rules regarding cost of attendance, financial need, and other financial assistance (OFA).

Informs borrowers of their rights and
responsibilities under the Direct Loan and private educational loans.

Works collaboratively with other UTEP staff members, external
loan servicers, appropriate vendors, and community agencies in developing strategies directed towards informed borrowing.

Assists
the Assistant Director of Funds Management with monthly reconciliations for institutional, state, federal, and private student loan funding.

Corresponds with applicants/recipients to resolve questions regarding loan application and eligibility information.

Composes and prepares confidential correspondence, reports, and other complex documents.

Confers with individuals and groups to
disseminate information and conducts scholarship, financial aid, default prevention, and financial literacy workshops at local high schools,
on campus and throughout the community as requested.

Counsels and advises students regarding their financial options and
responsibilities.

Able to multitask while handling a high volume of inbound and outbound calls, emailing, texting and documenting
student information.

Answers inquiries regarding awards and problems with aid and academic eligibility.

Keeps current on
financial aid regulations and policies by subscribing to list-serves, reading loan regulations, policies, and procedures that are
distributed by federal, state, and institutional sources, networking with counterparts at other universities, and attending workshops,
conferences, and seminars.

Maintains a high degree of confidentiality with all sensitive information.

Complies with all
Federal, State and University policies.

Perform other duties and assist with projects as assigned.

Supervisory
Responsibilities: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor’s degree in Business, Finance, Education,
Public Administration, Social Sciences or related field. Relevant experience may be substituted for the degree requirement on a
year-for-year basis.

and

Experience: Three (3) years of experience in a higher
education. Two (2) years of proven customer service experience.

Note: To be able to perform the duties of this
position, the candidate must have access to several federal databases. To be granted access and clearance to these federal systems, the
incumbent cannot be in default on any type of federal student loan.

Preferred Qualifications:

• Supervisory experience.
• Minimum of one to two years of work experience in financial aid administration or student loan processing
  in an automated environment.
• Bilingual in Spanish.
• Familiarity with financial aid terminologies, processes and
  activities.
• Knowledge of Ellucian Banner.
• Experience with reading and interpreting the federal register, federal
  compliance and regulatory requirements.
• Advanced skill using Federal systems – COD and NSLDS.

Knowledge,
Skills & Abilities

Knowledge of all Microsoft Office software and ability to learn and use institutional software systems.

Ability to analyze issues and suggest possible alternatives and options to address issues.

Skill in resolving complex problems.

Individual must be a self-starter, capable of establishing priorities, forward-thinking and able to work in a fast-paced
environment.

Exceptional customer service abilities.

Excellent oral and written communication skills.

Strong
interpersonal skills. Must be personable, approachable and a team player.

Detail-oriented, accurate, organized and efficient.

Ability to work independently, handle large volumes of work, work well under pressure and multi-task with frequent interruptions.

Ability to handle information in a confidential and professional manner.

Working knowledge of U.S. Department of Education
(Title IV) rules and regulations.

Ability to follow regulatory policies and related procedures.

Additional
Information

The physical demands and work environment characteristics described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand
and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move
up to 50 pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence and
impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that
honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share
our commitment.

The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not
discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual
orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the
basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education
Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be
referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at [email protected] , or by mail at 500 W. University Ave., El Paso, TX, Kelly
Hall, Room 312.

For accommodation information for employees and applicants with disabilities, please contact UTEP’s Equal
Opportunity Office at [email protected] .