Senior Specialist – Work Control

Senior Specialist – Work Control
Lubbock
43742BR
University Student Housing

Position Description
Performs
specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under
supervision within established guidelines with performance based on overall results obtained.

Major/Essential
Functions
System Administration & Workflow Management

• Administers the facilities work order system from request intake
  through completion, including data entry, validation, updates, and quality control.
• Reviews, analyzes, and prioritizes submitted
  work requests; creates, routes, and tracks work orders for timely resolution.
• Maintains system accuracy and data integrity to ensure
  compliance with documentation and reporting standards
• Manages system access and permissions in accordance with role-based
  requirements and internal controls.
• Develops and maintains process documentation, job aids, and training materials related to system
  workflows.
• Trains new and existing staff on system functionality, standards, and procedures.

Reporting, Data Analysis &
Planning Support

• Develops and maintains operational reports including work orders, vandalism activity, parts usage, inventory
  tracking, and project data.
• Analyzes historical data to identify trends, recurring issues, and performance
  insights.
• Prepares management summaries to support operational planning and service level monitoring.
• Assists with compiling
  the annual Planned Maintenance Report and other recurring reports.
• Monitors key metrics to support continuous process
  improvement.

Communication & Service Coordination

• Serves as the primary point of contact for work order-related
  inquiries.
• Provides accurate, timely, and professional information to customers, callers, and visitors.
• Coordinates
  communication related to outages, shutdowns, and service disruptions.
• Escalates complex or high-impact issues as
  appropriate.
• Maintains strong working relationships with internal stakeholders.

Cross-Functional Coverage &
Continuity

• Provides cross-coverage for the Purchasing Administration role during absences and peak periods.
• Maintains
  working knowledge of purchasing systems and procurement processes.
• Collaborates to align shared procedures and
  documentation.
• Supports business continuity and operational resilience.

Reporting, Data Analysis & Planning
Support

Required Qualifications
High school plus five years experience. Additional education may substitute for
experience on a year for year basis.

Preferred Qualifications

Special Instructions to Applicant

Pay
Range
$19.47 – $25.29 – $31.15

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected
veteran.jeid-92f72f9bb430b044b69e42d27837d0c1