Staff Software Engineer – Site Reliability

Job Type: Full time

Job Number: JR-024145

Location: Salt Lake City
Office

If you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working
hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to
higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse
workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received
praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping
students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into
account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience
and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual
to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of
each case. A reasonable estimate of the current range is:

Grade: Technical 411 Pay Range: $157,000.00 – $243,400.00

Job
Description

Job Duties
Acts as an expert in multiple areas of software engineering.

Maintains accountability for quality
of services in multiple areas and teams for the success of assigned project for on-time, on-budget, and on-scope
delivery.

Contributes as a lead or consultant for their domain area or multiple teams. Is a ‘go-to’ person in at least one
sub-discipline and competent and trusted in several other disciplines or application areas.

Contributes formally and informally to
the effectiveness of teams through formal and informal mentoring and direction during team meetings and problem solving.

Contributes
and often identifies systemic issues to be solved and contributes to the resolution of the same.

Actively ensures that engineering
has the skill sets they need to be successful with current and future technologies.

Acts as a planning consultant for Portfolio or Ed
Tech as a whole, when identifying technical risks and dependencies. Identifies problems far in advance, finds multiple solutions, and
recommends the preferred solution to teams and to management.

Speaks authoritatively and accurately with respect to questions related
to their area of ownership or for the platform, as a whole.

Actively improves operational excellence measured by availability of the
platform to students, faculty, and staff.

Applies strategies and tools to plan and execute testing strategies to find the ‘sweet
spot’ that maximizes quality while minimizing costs. Demonstrates the ‘good enough’ principle that balances quality and time to
implement.

Understands implications of functional and non-functional requirements on the system. Identifies deficiencies in
requirements and works with product owners to provide alternatives.

Performs other job-related duties as assigned.
KSAs
Expert
understanding of the processes associated with software development, including Planning, Measurement, Coding, Testing, Reuse, Tools,
Abstraction, Algorithms and Complexity, Security, and basic system understanding.

Ability to employ the tools and techniques related
to an engineering discipline, such as database management, user interface development, inter-process communications, etc.

Ability to
create designs that can be realized in code that achieve functional and non-functional requirements of the system. Appropriately uses design
patterns, system decomposition, security, and fault tolerance. A demonstrated capability in one or more design methodologies, such as
Object-oriented design, Function-oriented design, data centered design and the notations appropriate for each.

Ability to understand
differences, strengths and weaknesses of various Software Development Life Cycle models, and practical considerations of
options

Understands implications of Software as a Service in the creation of software systems. Thinks of and designs for scale,
reliability, and cost in a public cloud environment. Uses data and metrics to analyze Key Performance Indicators.

Ability to explain
the basic value of a system and subsystems to users and how the various subsystems inter-operate to provide features. Able to act as a
partner with Operations in solving platform problems at a system level. Knows what the system can and cannot do.

Ability to
demonstrate a sense of urgency when looking for solutions to problems

Understands the general higher education landscape,
particularly with on-line higher education, including competitive landscape, opportunities, and feature gaps.

Ability to identify
innovative ideas or technologies that represent opportunities to advance the capabilities of the university education platform, our
efficiencies in improving out platform, or both. Can leverage change management processes to drive adoption.

Ability to make the team
stronger and more cohesive

Strong communication skills with the ability to engage others at the right level at the right time.
Communicates effectively in group settings by knowing audience, listening effectively, and being responsive. Presents solutions not just
problems and effectively manages expectations.

Ability to identify, mitigate, or avoid risks and works closely with leads or managers
to make sure that such risks and dependencies are understood, accounted, and planned for through an appropriate strategy.

Minimum
Qualifications
Bachelor’s Degree in Computer Science, Information Technology, or related field

10 years of experience in software
development; pioneering new approaches and technologies in engineering

Experience in web-based applications and web services such as
Java, REST, SQL, GIT, and other technologies, including experience integrating third-party products

Equivalent relevant experience
performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience
is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Preferred
Qualifications
Master’s Degree or PhD in Computer Science, Information Technology, or related field

Technical experience in any
of the following: GIT, SQL, Spring, Spring boot, Java, Angular 2 or later and AWS Services

Experience with salesforce development
lifecycle techniques and salesforce governor limits

Experience with cloud-based telephony, CTI, SIP/VoIP phones and protocols, QoS,
IVRs, and call recording

Experience architecting, implementing, and managing enterprise-level contact center solutions

Experience with distance education and distance learning students

Technical Certifications

Job Description
Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It
is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to
meet organizational needs. Other responsibilities may be assigned when circumstances require.

This position requires occasional
travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may
include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed
to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and
working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for
bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and
voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity
theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with
no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of
parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply
through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most
critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who
require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive
consideration for employment without regard to any protected characteristic as required by law.