Student Business Services Coordinator

Job Type: Full time

Job Number: R3004


Location: Lakeland


Make
a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida
Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment
that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond
to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with
their faculty and peers as they pursue high-value degrees in engineering and applied sciences.



The University is equipped with
cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed
to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence
since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn
recognitions such as being named a top
value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited
by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.


JOB TITLE
Student Business Services Coordinator JOB DESCRIPTION SUMMARY
The
position is responsible for overseeing the overall operations of student financial services, including billings and receivables, cashiering,
payment plans, and collections. The Bursar is responsible for providing excellent customer service to various customers at the service desk.
This position supports Treasury Management and Auxiliary Services with the receipt, disbursement, and recording of University funds, and
also answers questions regarding student accounts, parking, student ID cards, meal plans, general University inquiries, directions, and
institutional policies and procedures. JOB DESCRIPTION



RESPONSIBILITIES:

  • Accepts checks and
    credit card transactions in accordance with established procedures.


  • Receives and records funds deposited for safekeeping by
    students, departments, and organizations.

  • Processes and maintains electronic files necessary to generate daily
    reports.


  • Balances drawer and receipts, reconcile check and credit card receipts daily, and investigates resolves, and
    documents any discrepancies.

  • Assists with rules, policies, and procedures related to payment-related transactions and directs
    people to proper offices, as appropriate, to seek resolution of problems beyond the information available to the
    cashier.


  • Oversees and delegates responsibilities to the Cashier and Student Worker(s) under the leadership of the Associate
    Director of Finance & Accounting.

  • Retrieves student account information regarding inquiries via software applications such as
    class schedules, statements of account, refund inquiries, and installment plan payment schedules.


  • Verifies and researches
    data on registration, payment, and refund status.

  • Assists with payment processing of tuition and related
    fees.


  • Assists in collection activities for delinquent accounts.

  • Acts as liaison to Treasury Management and
    Auxiliary Services.


  • Prepares accounts receivables reports.

  • Oversees payment plan program for tuition and meal
    plans.


  • Consults with parents and students on accounts and payment plans.

  • Performs other duties as
    assigned.



KNOWLEDGE, SKILLS AND ABILITIES:

  • Working knowledge of accounting principles and practices.
    Must be comfortable reviewing and explain student ledgers.



  • Ability to effectively use interpersonal communications,
    organizational, and planning skills with attention to detail and follow through.

  • Ability to maintain confidentiality and
    compliance with FERPA and SOX regulations.


  • Ability to establish and maintain effective working
    relationships.

  • Experience in handling money with exact accuracy.


  • Must be proficient with Microsoft Word and
    Microsoft Excel, and also with standard office software applications.

  • Must be comfortable with using multiple software
    applications.


  • Proficiency in assembling and organizing data for use in records and reports.

  • Ability to
    interact effectively with diverse groups of people.


  • Ability to provide excellent customer service to internal and external
    customers with a positive attitude.

  • Ability to multitask in a fast-paced environment



MINIMUM
QUALIFICATIONS:

  • 1-2 years of college experience, preferably in business administration or accounting.


  • 1-2
    years of accounting experience, preferably in an office setting.

  • Two or more years of work experience in cash handling,
    banking, and/or higher education.


  • Two or more years of experience in customer services, such as retail, hospitality, or food
    service.

  • In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be
    considered.



PREFERRED QUALIFICATIONS:

    • Associate’s Degree preferred.





NORMAL WORK SCHEDULE: This position is hourly, non-exempt. The normal work schedule is in person (not remote), Monday-Friday, 8:00
a.m.- 5:00 p.m. However, occasional overtime (weekends and evenings) may be required.

  • Hiring Salary: $22.95 hourly
    ($47,750)



    • This position requires a criminal background check.

    • This position is subject to federal and state
      privacy regulations.




APPLICATION DEADLINE DATE: The position may be open for 14 days; however, the review
of applicants will start immediately.

APPLICATION PROCESS: In addition to completing the online application, all Applicants
are required to upload the following as an attachment to the application (preferably in PDF format):



  • Cover
    Letter


  • Resume

  • Three (3) professional references, contact information


NOTE: If
any of these three items are not included, you will not be considered for the position.

References will not be contacted
unless you are selected as a finalist for the position



DIVERSITY STATEMENT:

Florida Polytechnic
University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for
employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and
others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual
orientation, marital status, veteran status or genetic information.



Employment is contingent upon eligibility to work in the US. An
appointment is not final until proof is provided.

FLORIDA POLY BENEFITS INFORMATION


Florida Poly qualified employees
have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as
well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker’s
compensation.



Health benefits are administered through People First, on behalf of the State of Florida, as pre-tax insurance plans. People
First handles all new hire enrollments, coverage changes, premium administration, and dependent eligibility. Their Service Center is staffed
Monday through Friday, from 8 a.m.-6 p.m. EST, at 1-866-663-4735.



RETIREMENT

Florida Poly offers great options for
retirement. From the required selection of a state plan to additional voluntary retirement plans, our employees have many opportunities to
save and prepare for their future. Click Here for more information.



OTHER BENEFITS


EXPLORE LAKELAND FLORIDA


Conveniently located along I-4
between Tampa and Orlando, Lakeland is home to Florida Polytechnic University and many other businesses and attractions. Click here to explore Lakeland,
Florida.

SPECIAL INSTRUCTIONS REGARDING ATTACHMENTS:


Required attachments are listed on each posting.
Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your
application has been submitted, no changes may be made and additional attachments will not be considered.

An unofficial copy of the
degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon
hire.



Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified
transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be
attached with the application and submitted by the application deadline.

All document(s) must be received on or before the closing
date of the job announcements.



This position requires a background check, which may include a level II screening as required
by the Florida Statute §435.04.

Source

To apply, please visit the following URL:


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