Student Financial Assistant Advisor

Department: Student Financial Aid & Scholarships

Location: Eastern Campus

Reports To: Campus Director Financial Aid & Scholarships

Recruitment Type: External/Internal

Requisition ID: req6478

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: Standard College Hours Monday- Friday 8:30 am- 5:00 pm
Some Evenings and Weekends may be required

Number of Openings: 1

Job Description:

SUMMARY

The
Student Financial Assistance Advisor ensures College goals are met with being
the responsible partner for the overall management of financial aid services. This position analyzes the accuracy of data for
determining the packaging of student financial awards in accordance with
applicable regulations, statutes and policies.

DUTIES AND
RESPONSIBILITIES

• Determines the packaging of student financial aid awards in
  accordance with applicable regulations, statutes and policies
• Monitors, interprets and implements federal regulations pertaining
  to student loan, grant, and scholarship eligibilities and formulates or
  recommends changes to College policies and procedures to comply with
  regulatory changes.
• Serves as an information resource to address any issues relating to
  compliance and financial aid.
• Effectively communicates with other student services, staff or
  administrators, guarantor agencies, other schools, students and parents to
  resolve loan data conflicts.
• Takes appropriate action upon the discovery of suspected fraud
  cases.
• Refers students who are not in compliance with verification
  requests but have received funds to the appropriate areas.
• Assists students in correcting excessive borrowing situations when
  they occur as well as returning to lender the portion of loan that exceeds
  federal limits.
• Authorizes awarding of Tri-C Foundation scholarship and grant
  programs.
• Utilizes electronic data exchange software to send and retrieve
  information from the Department of Education
• Maintains files and databases; certifies student loan applications;
  implements, maintains and utilizes computer assisted financial aid management
  systems
• Maintains College regulatory compliance in all federal and state
  student assistance programs; submits reports to federal and state agencies
• Makes adjustments to over-under awards by determining the amount of
  aid to be cancelled or repaid while ensuring accuracy in system data entry
  and processing, and contacting students regarding possible alternatives
• Assists in one or more major areas of Financial Aid: processes direct
  loans through Electronic Fund Transfer; and validates financial aid
  verification documents for the Pell Grant Program
• Interviews and advises students in regard to educational financial
  planning; assists the Director with educational grants and loan programs,
  student employment and scholarship programs
• Assists students in the completion of the application for public
  benefits as a part of the financial aid award and works collaboratively
  with the Manager, Student Financial Aid and Peer Financial Coach
• Maintains confidentiality of information exposed to in the course
  of business regarding students, supervisors or other employees
• Conducts financial aid and financial literacy workshops for
  prospective and continuing students
• Contributes in the development and implementation of policies and
  procedures that ensures accuracy and equity in the delivery of financial
  aid programs by providing input, as needed
• Performs other related duties within the job grade and job
  classification as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND
EXPERIENCE/TRAINING

• Bachelor’s degree
• Three (3) years of professional financial aid experience in a
  college financial aid office
• Experience supporting student success in financial aid advising and
  financial planning

KNOWLEDGE, SKILLS
and ABILITIES

• Knowledge of federal and state financial aid regulations related to
  establishing student eligibility, financial aid awarding,
• disbursing of
  financial aid funds, and monitoring federal and state student financial
  aid programs.
• Proficient with an automated database system (i.e. BANNER)
• Basic skills in keyboarding, math, and grammar, word processing (MS
  Word) and spreadsheet applications (MS Excel)
• Superior organizational, customer service, problem solving,
  decision making and conflict resolution skills
• Ability to work independently and as part of a team
• Prioritize several tasks and assignments to meet department
  deadlines
• Accuracy and strong attention to detail
• Ability to be a reasonable, fair and equitable decision-maker
• Embodies a high level of integrity and maintains confidentiality
• Outstanding verbal communication and presentation skills
• Sensitivity to respond appropriately to the needs of the community

PREFERRED QUALIFICATIONS

(Or equivalent job-related experience providing the necessary
knowledge, skill, and abilities to perform the functions of this

position
proficiently)

EDUCATION AND
EXPERIENCE/TRAINING

• Financial Literacy/Education Certification
• Experience working with automated financial aid systems

KNOWLEDGE, SKILLS
and ABILITIES

• Knowledge of federal IRS rules that deal with individual taxpayer
  returns

ESSENTIAL FUNCTIONS

(The demands described here are representative of those that must be met
by an employee to successfully perform the essential

functions of this
job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential

functions.)

The work is performed in a
normal, professional office environment typically in a college
environment. The work area is adequately lighted, heated and ventilated. Typically, the employee may sit comfortably to perform the duties of the
job and will perform repetitive motions with hands/fingers using a computer
mouse and keyboard to type. However,
there may be some walking; standing; bending; carrying of light items such as
papers, files, pamphlets, books, etc. Work may also require walking and standing in conjunction with travel to
and attendance at meetings and conferences away from the worksite.

Special Note: SEIU
Full-Time Position: This is a Full-time (1199/SEIU) Bargaining
Unit Position, Grade 09. Full-time
(1199/SEIU) bargaining unit employees at Cuyahoga Community College will be
considered first for vacant positions.

Target Hiring Rate: Minimum salary $54,812.00/annually

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.